SSL Problem

[Smokester]

I have a user trying to install their new Verisign SSL certificate. I get:

Unable to set the certificate: Invalid certificate format

Anyone ever see this error, and know whats causing it? CSR was generated by Plesk, user selected IIS6 when buying the certificate.

 

[sergius]

What CA certificate file extension?

 

[Smokester]

Just cut/pasting the text into the fields.

 

[sergius]

What Plesk version? 7.5.6?

 

[Smokester]

Yes

 

[sergius]

What first line of CA certificate?