Issue SSL/TLS certificate still in progress after a week

[janicev]

Dear Sirs,

We bought an SSL certificate from Cleverbridge on August 26. But until now, when we check the domain in Plesk, it still says:
Issuing an SSL/TLS certificate for agapealpha.com is still in progress.

May we know if it usually takes this long, or if something went wrong with our application?

Thank you for your help.

Janice