statistics.exe - problems

[LeaUK]

IDispatch error #19 (COM Error 80040213, Description: The transport failed to connect to the server.
) at Send notification mail to email admin@xxx.net
at (statistics::sendNotificationMail line 3976)
Execute file name: C:\Program Files\SWsoft\Plesk\admin\bin\statistics.exe

????

Seems like statistics.exe can't connect to my SmarterMail SMTP server? How does statistics.exe know the password to connect?

Any thoughts on what's going wrong?

Regards
Lea

 

[LeaUK]

Resolved

Since changing my Virus checker from McAfee to F-Prot, as if by magic emails started flowing from statistics.exe and being dispatched correctly. Only one error left in the Event log which wasn't related to SMTP mail failure.

Reason, I had forgotten to create a rule in McAfee Virus/port checker to allow statistics to send mail!

Lea

 

[LeaUK]

Here's the remaining Event error:

Syntax error in FROM clause.
at (VADORecordSet:pen line 118)
at rotateActionLog(statistics::start line 1172)
Execute file name: C:\Program Files\SWsoft\Plesk\admin\bin\statistics.exe

???

 

[tiramisu]

Hi,

did you try this

http://support.microsoft.com/default.aspx/kb/181489

try to recreate stats task:
backup the current and then in command line:
cd %plesk_bin%
crontabmng.exe update

and run stats again

 

[LeaUK]

Hi tiramisu

Mant thanks for your input, but I don't follow your suggestion unfortunately.

I'm running the Windows version of Plesk

"crontabmng.exe update"

what does the above line do?

 

[tiramisu]

it updates scheduled tasks on pc according to Plesk db;