Statistics.exe Run-Time error: Error 183 at Create the directory

[globalmcs]

Run-Time error: Error 183 at Create the directory 'C:\inetpub\vhosts\domain.com\statistics\webstat\AWStats': Cannot create a file when that file already exists.
at (statistics::LogForAWStats::copyAWStats line 1703)
at RunWebLogAnalyser(statistics::start line 548)
Execute file name: C:\PROGRA~1\SWsoft\Plesk\admin\bin\statistics.exe
k\admin\bin\statistics.exe

...

 

[globalmcs]

I disable statistics "Awstats" in all the sites and when I went back to enable it the option Awstats is gone, all there is "Webalizer"

help...

 

[globalmcs]

Ok I’m going to try to explain a little be better what I did.
I noticed the statistics weren’t updating for the last couple of day.
Looking to see what the problem was I found this error in the event viewer “Run-Time error: Error 183â€, so I decided to disable webstats (Awstat) in all the sites by running a “Group Operation†where I selected to “Disable†Web Statistics. After disabling I went back to enable using “Group Operation†and now the “Awstat†option is not there, the only option I have is “Webalizerâ€

Then I tried to setup a new domain using a Template that has “Awstats†selected and I got this error.

Description: Component Web statistics was not installed
Requested: enabled
Allowed: disabled

Is there a way to enable it running a command?

Thank you!

 

[torwill]

open a ticket, swsoft has a fix for this

 

[globalmcs]

That’s what I’m trying not to do….. Pay them $75/hr to fix something that shouldn’t happen…

At the end may be the only solution!!!

 

[Raul_7]

did you guys fix this problem? i upgraded to 7.5.3 yesterday, and i got the exact same problem.
thanks in advance

 

[fernoliv]

Hello!

I have the same problem... You already fix this in you Plesk 7.5.3 for Windows? If yes, please help me!

Very thanks,

Fernando Oliveira

 

[globalmcs]

Here is what Plesk Support told me to do but didnt work for me.

Please try to run Plesk installer and check installed components (modify) if awstats present press back and choose 'repair' options.

I end up restoring the server and did a clean install of Plesk 7.5.3.
It took me a couple of hours but didnt have to pay them!!!
Problem solved

 

[botsman]

I've tried to reinstall AWstat on my 7.5.3 server and got the same problem solved,

 

[flyby]

To fix it you need some files from plesk suport.

You get a new statistics.exe file and some file to %plesk_dir%\Additional\AWStats\wwwroot\cgi-bin\

And then it works again.

 

[newgen]

can you please post the files

Hi, can you please post those files to the forum or email them to info@newgen.ca . Thanks!

 

[botsman]

Here is archive

 

[newgen]

post to forum not work

The post file to the forum isn't working, can you please email the archive to info@newgen.ca? Thanks.

ps, i'll try to make a download available.

 

[mantistech]

Files?

Hi.

Can you please email me the files too to david@mantistech.com.au? It is frustrating that we have to pay for support to fix a bug in the software.

 

[jjjheimer]

I've run into the same problem - could you email the replacement files as well - plesk@nanomite.com - thx

 

[bob2]

Could someone e-mail the replacement files to me as well tech@sonet.net. It seems as though everything from the %plesk_dir\Additional\AWStats\wwwroot\cgi-bin is gone.

 

[jjjheimer]

Bueller? Anybody? Can somebody post this stuff - I can't imagine webspace is a problem. I'll host it if you send it over.

 

[swarm]

i've sent awstat fix to all e-mails posted in this thread
enjoy

 

[Turbo Brian]

i need this fix too. thanks!! 87gn@cox.net

 

[newgen]

download link for everyone

The fix can be found at this link. http://manage.newgen.ca/downloads/awstat7.5.3fix.zip


Has anybody noticed that stats are no longer available for sub-domains? has anyone found a way to get the stats back? Thanks.