Question Sub-Domain Webmail Setup?

[Jake Perkins]

Hello, I'm new to the whole plesk, website and dns setups. I have tried google to see if I can find answers if it was possible to set up a webmail for a subdomain but I just received more questions than ever.

I currently have a webmail set up for my domain @thealliedlegion.com but I'd like to set up a webmail for @discordstaff.thealliedlegion.com I've followed the steps that was given to me from 1&1 Internet when I created my webmail for @thealliedlegion.com and mimicked those exact steps when creating it for this subdomain but when I go to webmail.discordstaff.thealliedlegion.com it resolves to a DNS issue.

Is it even possible to create a subdomain email if so what steps could I be doing wrong? I've created mx records for the subdomain and the primary domain. The primary works fine just the subdomain doesn't.

Any help and suggestions would be appreciated.
Thank you

 

[UFHH01]

Hi Jake Perkins,

actually, there is no current A - entry:

nslookup webmail.discordstaff.thealliedlegion.com
Server:         8.8.8.8
Address:        8.8.8.8#53

** server can't find webmail.discordstaff.thealliedlegion.com: NXDOMAIN

Is it even possible to create a subdomain email

Pls. see: => [How to] Create mail account for a subdomain ( KB - article 119459 )

Quoted from the abobe KB - article:

Mailbox creation for subdomains is not available in Plesk GUI at the moment. You can vote for this feature on Plesk User Voice portal. Feature request ID is PPP-6799.

I've created mx records for the subdomain and the primary domain.

Pls. consider to check your DNS - entries for example with sites like:

• dnswatch.info
• viewdns.info
• digwebinterface.com

... and pls. keep in mind, that your Plesk server might not be your primary nameserver, it might be the one from your domain - registar!
​

In addition, pls. check as well for example => http://mxtoolbox.com/domain/discordstaff.thealliedlegion.com/ ( !!! make sure you click on the link "Did you really mean to run discordstaff.thealliedlegion.com? Click Here", when you only see the results for "thealliedlegion.com" !!! ) and consider to resolve your issues, before you continue with questions to additional configuration options.