Issue Subscription addons not working?

[Alex--]

Last week I noticed one of our clients with a subscription and an add-on that allows 1 sitebuilder site was unable to access the sitebuilder. Didn't investigate that too much at that time and simply modified the subscription itself.

Now I am having a client's site that has a 1GB webhosting package with a 10GB addon, showing up as being over his limit of 1GB, see picture.



We are on Cloudlinux 7.3, Plesk Onyx Version 17.5.3 Update #20.

Regards

Alex

 

[Bitpalast]

Maybe the add on is correct, but statistics have not been re-calculated. You can try to run this on the Linux console:
# /usr/local/psa/admin/sbin/statistics --calculate-one --domain-name=<your_domain_name_here>

 

[Alex--]

Nope, those recalculate every night and that add-on has been attached for a couple of months already, also manually re-calculating them for this subscription does not change it.