• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Sync with WHMCS and Plesk API error but all info from Plesk via Sync

E

EmperorFPI

Basic Pleskian
Server operating system version
Ubuntu 22.04.3 LTS
Plesk version and microupdate number
Plesk Obsidian Version 18.0.56
Plesk API Response: Customer with email 'email@email.com' is not found in panel. Please contact your service provider.

Not sure what is happening.

This site was synced from Plesk and didn't exist in WHMCS prior to that. All information came from Plesk.

How is it not reading what it sent in the 1st place?
 
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