Update from 12.0.18 #5 to #6 failed at install of plesk-l10n.msi

[kondrich]

Hi,

I just triggered the update from 12.0.18 #5 to #6. This gave the following error:
[2014-07-02 08:22:26.856801] MSI (04): === Logging stopped: 02.07.2014 08:22:26 ===
[2014-07-02 08:22:26.898806] Package action: InstallMsiPackage, package: plesk-l10n, exec time: 428.71 sec. desc: file='C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\plesk-l10n.msi', command-line='REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1'
[2014-07-02 08:22:26.898806] Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\plesk-l10n.msi': Schwerwiegender Fehler bei der Installation. (Error code 1603)[2014-07-02 08:22:26.898806]
[2014-07-02 08:22:26.898806] Action '<install-msi-package command-line="REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1" />' failed with error 1603(0x00000643)[2014-07-02 08:22:26.898806]
[2014-07-02 08:22:26.898806] Error: The installation of the package 'plesk-l10n' failed with code 1603. (upgrade: upgrading Parallels Panel additional locales...)

Please see attached file for full log (zipped text file)
View attachment Plesk 12.0.18 #6 Update Error Log.zip

Any ideas?

Regards, Klaus

 

[OlegN]

Hello, thank you for report. Could you send me in private message full C:\ParallelsInstaller\autoinstaller3.log? Can't find root cause because there is no real error in provided log part.

 

[kondrich]

Hello,

I just solved the update problem myself after Oleg's hint with autoinstaller3.log.
I am using German version of Plesk and when I call "Components Update" from https://localhost:8443/admin/update/product/ and log in using German, the update fails. However, if I log in using English, the update succedes.
This was no problem until this version. Even updating Plesk 11.5 to 12 was using German locale.

How did I realize this? The first lines for the update in autoinstaller3.log read like this:
[2014-07-02 08:33:35.907301] Environment locale name is 'German_Germany.1252'
[2014-07-02 08:33:35.908301] Warning: Locale German_Germany.1252 is not supported, used en_US.
[2014-07-02 08:33:35.908301] Supported non-english locales are: en_US.UTF-8 de_DE.UTF-8 es_ES.UTF-8 fr_FR.UTF-8 it_IT.UTF-8 ja_JP.UTF-8 nl_NL.UTF8 ru_RU.UTF8 zh_CN.UTF-8 zh_TW.UTF-8 pl_PL.UTF-8 pt_BR.UTF-8 ko_KR.UTF-8
[2014-07-02 08:33:35.908301]

Regards, Klaus

 

[kondrich]

Problem solved

Hi,

I solved the problem myself after Oleg asked me for autoinstaller3.log.
The first three lines for this update read like this:
[2014-07-02 08:33:35.907301] Environment locale name is 'German_Germany.1252'
[2014-07-02 08:33:35.908301] Warning: Locale German_Germany.1252 is not supported, used en_US.
[2014-07-02 08:33:35.908301] Supported non-english locales are: en_US.UTF-8 de_DE.UTF-8 es_ES.UTF-8 fr_FR.UTF-8 it_IT.UTF-8 ja_JP.UTF-8 nl_NL.UTF8 ru_RU.UTF8 zh_CN.UTF-8 zh_TW.UTF-8 pl_PL.UTF-8 pt_BR.UTF-8 ko_KR.UTF-8

I am using German Plesk version and chose German for the component update login. After reading those lines in log file I tried using English at component update login: Bingo. Update succeded.
However, I did all previous updates using German updater. I encounter this problem updating to 12.0.18 #6 for the very first time.

Regards, Klaus

 

[OlegN]

Here the root cause of issue:

[2014-07-02 08:20:27.902907] MSI (04): DEBUG: Error 2911: Could not remove the folder C:\Parallels\Plesk\admin\application\default\resources\languages\ja-JP\components\forms\backup\.
[2014-07-02 08:20:27.907908] MSI (04): The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2911.
[2014-07-02 08:20:27.908908] MSI (04): DEBUG: Error 2330: Error getting file attributes: C:\Parallels\Plesk\admin\application\default\resources\languages\ja-JP\components\forms\backup. GetLastError: 1392
[2014-07-02 08:20:27.908908] MSI: Error! [2014-07-02 08:20:27.908908] The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330. [2014-07-02 08:20:27.908908]
[2014-07-02 08:20:27.908908] MSI (01): The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330.
[2014-07-02 08:20:27.914908] MSI (04): Action ended 08:20:27: InstallFinalize. Return value 3.
[2014-07-02 08:20:27.914908] MSI (04): Action ended 08:20:27: INSTALL. Return value 3.