Updating to 12.0.18 frozen

[FizzyDev]

I have attempted to update our plesk panel 10.4.4 to 12.0.18. I left it running overnight and in the morning it is still saying "Waiting . . ." with the progress as follows - has it finished, will it ever finish . . . should I switch off and start again?

Installation started in background
Determining the packages that need to be installed.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/panel.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-service-node-utilities.msi:10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-service-node.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-site.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-wp-cli.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/panel-management.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/mysql-admin.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-locale-base-en-US.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-zend.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-aps-php-runtime.msi: 10%..28%..37%..45%..50%..60%..74%..81%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-l10n.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-skins.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-engine.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/spaw.msi: 11%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/panel-desktop.msi: 12%..23%..30%..40%..50%..63%..72%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-python.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/awstats.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/bind.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/perlmodules.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/spamassassin.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/mysql-server-configurator.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/phpmyadmin.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/mylittleadmin.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/webmail.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/drweb.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/kav.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/plesk-migration-manager.msi: 11%..20%..31%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/health-monitoring.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading SITEBUILDER-WIN_12.0.7/dist-msi-Microsoft-2003-i386/sitebuilder-core.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading SITEBUILDER-WIN_12.0.7/dist-msi-Microsoft-2003-i386/sitebuilder-headers.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading SITEBUILDER-WIN_12.0.7/dist-msi-Microsoft-2003-i386/sitebuilder-presets.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/php5.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/dist-msi-Microsoft-2003-i386/php54.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/thirdparty-msi-Windows-any-x86_64/dotnetfx45_full_x86_x64.exe: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/thirdparty-msi-Windows-any-x86_64/SharedManagementObjects.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/thirdparty-msi-Windows-any-x86_64/rewrite_2.0_rtw_x64.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/thirdparty-msi-Windows-any-x86_64/mysql-essential-5.1.73-win32.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/thirdparty-msi-Windows-any-x86_64/vcredist100_x86.exe: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/thirdparty-msi-Windows-any-x86_64/vcredist100_x64.exe: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/thirdparty-msi-Windows-any-x86_64/vcredist110_x86.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.0.18/thirdparty-msi-Windows-any-x86_64/vcredist110_x64.msi: 10%..20%..30%..40%..50%..60%..70%..80%..91%..100% was finished.
File downloading PANEL-WIN_12.0.18/thirdparty-msi-Windows-any-x86_64/SQLSysClrTypes.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
Installing packages
installing Microsoft Visual C++ 2010 SP1 Redistributable...
installing Microsoft Visual C++ 2010 SP1 Redistributable (x64)...
installing Microsoft Visual C++ 2012 Redistributable...
installing Microsoft Visual C++ 2012 Redistributable (x64)...
upgrading Parallels Panel settings...
upgrading .NET Framework 4...
installing IIS URL Rewrite Module...
installing WordPress Command Line Tools...
installing MSSQL Server System CLR Types...
installing MSSQL Server Management Objects...
installing Parallels Panel Utilities...
Enabling IIS IP Security...
installing Parallels Panel Service Node...
installing Parallels Panel WebSite...
upgrading Parallels Panel Skins...
upgrading Parallels Panel Engine...
upgrading Parallels Panel SQL server...
installing Parallels Panel base locale...
installing Parallels Panel Zend Framework...
installing Python helper...
upgrading Parallels Panel core components...
updating security...
upgrading SPAW Editor...
installing Parallels Panel additional locales...
upgrading Parallels Panel desktop items...
upgrading MySQL server...
update configuration of MySQL server...
upgrading Parallels Presence Builder Core...
upgrading Parallels Panel management...
installing Parallels Panel APS PHP Runtime...
upgrading AWStats...
upgrading BIND DNS Server...
upgrading Perl modules...
upgrading SpamAssassin...

 

[IgorG]

Autoinstaller log should be investigated at least. Did you try to troubleshoot it? Any results?