Resolved WHMCS and Plesk Onyx automation

[layerwire]

Greetings,

we are facing last days pretty annoying issue with Plesk Onyx and WHMCS.
Everything was okay, before. Maybe something happened after new WHMCS version?

So, let's get started. In product settings for shared hosting plans, we have enabled "Automatically setup the product as soon as the first payment is received".
It was working totally fine since we started using Plesk Onyx and WHMCS.

What happens now? Every time then the client is trying to buy shared hosting product Plesk creates automatically account even if payment status is incomplete. No matter what status you have, it's going to create an account and later WHMCS is going to give module action issues because domain exists already.

What happens next?
- You have to accept order manually
- Client does not receive mail with product information
- You have to resend mail manually
- You get bunch of empty accounts

Questions. Where do we need to create a ticket for this issue? Plesk or WHMCS?
Thanks.

 

[slash3r]

That's sounds weird...i use same strategy but still avoiding Onyx upgrade....

 

[UFHH01]

Hi NKV,

this sounds pretty much as a "WHMCS" issue, because a "buy" - option doesn't exist in Plesk - which will point you to the WHMCS - support.