• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. S

    webmail goes to plesk default page

    The fastest way to fix this (which has been broken during two separate Plesk "upgrades") is to go to the domains tab in Plesk, select all, group operations, then 'disable' webmail for all domains, save. Go back in (select all domains, group operations) and 'enable' webmail, picking the preferred...
  2. S

    Plesk 8.6.0.3 upgrade error

    Try these, in this order, checking afterwards if the ME MTA will start (and stay running): * plesk reconfigurator, change mail data location (change it to something else, then back to what it was) * plesk reconfigurator, repair plesk installation * plesk reconfigurator, correct disk...
  3. S

    Problem with ftp - "home directory inaccessible"

    What I've done with the 8.6.0.1 update (which broke one of my most valuable domains) was rename the domain within Plesk to something unimportant (like example.com) then completely recreate it. Re-up the content, duplicate the values (stuff like mail and aliases), and then copy the other info...
  4. S

    Extract "all valid emails"?`

    determining valid email addresses As long as you don't have to have the other information (like passwords) from your original SQL query, this should do the trick for you: SELECT CONCAT(mail.mail_name,'@',domains.name) FROM mail LEFT JOIN domains ON domains.id = mail.dom_id; SELECT...
  5. S

    FileManager error

    an alternative solution This happened to me during the 8.6.0.1 update, and I lost control of one of our primary domains. Checking file permissions on the directories showed that the specific FTP account and IUSR account for this domain had lost all their perms. They were literally removed...
  6. S

    Plesk 8.6 - IIS Application Pool Classic Mode

    Hi Tony, While I haven't found an option in the Plesk configuration for this, I wrote a script to automate certain changes I needed to make to a lot of my client sites and ensure they have certain settings applied (like error page mappings and a consistently present mapped virtual folder...
  7. S

    error in update...

    It looks like you might be using MySQL 5 for the 'psa' database. That could be your problem. Plesk only works with MySQL 4. I could be wrong, this is just a guess ('cause "type" isn't quoted in that SQL statement).
  8. S

    Unable to retrieve licence key

    we're seeing the exact same thing here. :(
  9. S

    MailEnable and RFC violation

    What you're seeing might be the "14 character bug". (i think it was 14, might have been less). The actual server name that appears under the computer name tab of the system properties dialog can't be longer than 14 characters. I reduced mine to like 8 characters to bypass this issue. If the name...
  10. S

    8.04 Permissions issues

    I would personally recommend you apply a new group with permissions, then add the user you're performing the edits and file-copy with, and the webs' FTP account, to that group account. Since there can be multiple groups for a single user, this will enable you to do what you need without having...
  11. S

    DNS fix?

    What's the ETA on that? The discoverer will be publishing the vulnerability August 2nd. We have to be able to test the Plesk patch and fix the issues that are inevitably going to be caused by the Plesk update before the DNS poisoning from these is in the wild - which is going to be around...
  12. S

    DNS fix?

    When will Parallels be releasing an update to patch the BIND DNS service? http://securosis.com/publications/CERT%20Advisory.doc http://www.smh.com.au/news/security/critical-flaw-rocks-the-internet/2008/07/09/1215282882891.html http://www.doxpara.com/ http://www.isc.org/index.pl?/sw/bind/
  13. S

    Application Vault "error in your SQL syntax"

    Maybe this could be put in the FAQ somewhere. Or maybe it could be setup to CHECK the database version before it allows you to switch to v5. I always thought "SELECT version();" was a simple enough line of code. Just a thought. It was probably you that fixed the appvault on my server, thanks...
  14. S

    How do I downgrade MySQL to 4.1 from 5?

    It only took me about half an hour to install and fully test MySQL 4.1 side-by-side MySQL 5.0. I wouldn't recommend uninstalling and trying to downgrade, because some of hte table structures are incompatible, and while it *might* work, you could end up with a bunch of very frustrated clients if...
  15. S

    Cannot Find Spammer Entrance

    Try disabling antivirus scanning and see if you get different results. I suspect you'll have more accurate user accounts represented when it's not being passed through DrWeb.
  16. S

    Cannot send e-mail to Gmail

    My guess is that you're using the default name servers at ThePlanet and your server is in their Houston1 DC. This is causing the name server resolution to fail for gmail, and probably many other recipients. Further, if you haven't had them check the PTR records for your IP address, you might...
  17. S

    ERROR: The up2date utility failed to install the required packages

    No. What I did to fix this was download the full install package and manually install the RPM that was failing. This enabled the rest of the upgrade to go smoothly, and I am currently without any issues on this box.
  18. S

    What to do when MailEnable doesn't work

    The errors one would get in Outlook for related issues suggesting somehow Plesk has reset the postoffices path to the default are "80042108" and "800ccc92". When you start getting these for all of your accounts, check the 'change plesk mail data location' option in the 'plesk reconfigurator' -...
  19. S

    What to do when MailEnable doesn't work

    But it won't merge the data directories from the default under plesk and the 'custom' path you've assigned yourself - so you could end up with you and your clients not having access to any mail before Plesk hosed the directories again. Like it did to me again today. Sigh.
  20. S

    ISAPI_Rewrite 3

    Hi Chase, The problem is quite likely that nobody else is using Isapi Rewrite 3 - or they've not experienced the problems, so have something better to do with their time. No offense, but your requests are awful vague, and don't lend themselves to much support. How do you install it? I...
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