• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

error in update...

V

VidPro

Guest
This is the error that I get when I try to update from 8.3 - 8.4

any ideas?


ERROR: PleskMainDBException


MySQL query failed: MySQL server has gone away
0: /usr/local/psa/admin/plib/common_func.php3:218
db_query(string 'SELECT id, type, url, priority, enabled, auth_required, login, password FROM ai_vendor_sources')
1: /usr/local/psa/admin/plib/autoinstaller/AutoInstallerVendorSource.php:136
AutoInstallerVendorSource::getVendorSources()
2: /usr/local/psa/admin/plib/autoinstaller/AutoInstallerManager.php:209
AutoInstallerManager->install(string 'PLESK_8_4_0', array, boolean false, string 'myemail@mydominname.com', boolean true)
3: /usr/local/psa/admin/htdocs/server/autoinstaller_install.php:101

Thanks
Matt
 
It looks like you might be using MySQL 5 for the 'psa' database. That could be your problem. Plesk only works with MySQL 4.

I could be wrong, this is just a guess ('cause "type" isn't quoted in that SQL statement).
 
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