• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. E

    403 Forbidden error messages" when I access my please Control Panel

    Hello, modulesoft 403 error says me that you have some issues with configuration of IIS I do not now how to handle such type of issues, probably you need to contact Parallels Support Team, provide them credentials and they will help you.
  2. E

    client managed DNS records?

    If you grant customers permission "DNS zone management" then they will be able to change any DNS records on their own. If you do not grant it then only administrator will be able to change DNS zone. "Acts as a preset' means that during subscription creation Plesk will create default DNS zone...
  3. E

    Direct access to Plesk panel

    Hello, EgidijusS Plesk and CBM accounts (both customers and admins) are connected using SSO and CBM acts as a master application in this case. This is why you are trying to generate new password and receive new password for CBM. For direct access your customers should go to...
  4. E

    No access to plesk after 10.4.4 update

    Could you please send me access credentials to your server via private message. I'll take a look on your issue.
  5. E

    Unable to connect to the control pannel after updating from 10.4.4 to 11.0.9

    Does Plesk still redirect you to incorrect URL? Have you changed your password with the utility from my previous post? Do you have only one Plesk Panel attached to CBM? If so, try 1. "%plesk-dir%\admin\bin\billing-integration.exe --command=switch-sso-mode --sso-mode=single-panel" 2...
  6. E

    Plesk 11 Customer Account not forwarding to PayPal

    Hello, Fix for this issue will be shipped with the nearest micro-update. If you send me credentials for SSH access via private message, we will fix this for you rig now.
  7. E

    Import Subscriptions and Customers into Plesk Billing Manager

    Hello Ian, Surely you can import all customers and subscriptions from Plesk to Business Manager. 1. First of all import customers - check them in list and click "Add to Business Manager". 2. As the second step import service plans and add-ons - check them in list and click "Add to Business...
  8. E

    Unable to connect to the control pannel after updating from 10.4.4 to 11.0.9

    Please try /usr/share/plesk-billing/integration --command=repair-all --hostname=<valid domain>. Like "/usr/share/plesk-billing/integration --command=repair-all --hostname=domain.nl" If you use Windows, then execute "%plesk-dir%\admin\bin\billing-integration.exe --command=repair-all...
  9. E

    Error in open_basedir Plesk 10.4.4

    I recently checked your scenario and I think that permission "Common PHP settings management" will solve you issue. Just grant it in service plan and PHP settings will not be overridden.
  10. E

    Clients Can't Pay Invoice after Upgrade

    jcox, Please check your server - fix has been applied
  11. E

    CBM - All recurring payments fail w/PayPal gateway. CVV2 format error

    Hello, Ross I'm happy to say that Plesk 11 was released and PayFlow module supports recurrent transactions. I'm sorry about such a huge delay with this fix for you but it has been definitely impossible to ship this fix with any micro-update for CBM 10.4 because of big amount of changes in...
  12. E

    Error in open_basedir Plesk 10.4.4

    Dear Hostasaurus.Com You feedback is very important for us. What version of Plesk Billing do you use? Could you please describe the scenario in a bit more structured way - what are plan settings (My specific interests is permission "Common PHP settings management"), how and where do you...
  13. E

    403 Forbidden error messages" when I access my please Control Panel

    Hello, modulesoft. What directory Plesk is installed to? Does file "C:\Program Files (x86)\Parallels\Plesk\billing\\bin\run-all.exe" exist?
  14. E

    Error in open_basedir Plesk 10.4.4

    Hello, Could you please send credentials to ouyr server for SSH/Web access via rivate message? Developers will take a look on your issue.
  15. E

    Clients Can't Pay Invoice after Upgrade

    Dear jcox, Most probably we have fix for you - it will be shipped with the nearest micro-update. If you send me credentials for SSH access, we will fix the issue directly on your server.
  16. E

    Clients Can't Pay Invoice after Upgrade

    And could you please send me the log "/var/log/sw-cp-server/error_log" or at least the last rows from it appeared just ahfer white screen is shown.
  17. E

    Clients Can't Pay Invoice after Upgrade

    Could you please give me credentials to your server - send them via private message? Developers will take a look on your issue.
  18. E

    No access to plesk after 10.4.4 update

    Please click one of the Quick Reply icons in the posts above to activate Quick Reply.
  19. E

    No access to plesk after 10.4.4 update

    Hello, As far as I understand you can log in to Business Manager as admin. Select one test customer and try the reset his password through BM - go to Customers, open his account, click "Edit Contact Info" and type new password. Then try to log nas this customer.
  20. E

    Setup Control Panel Domain

    Hello, I think good option for you will be to use website widgets. You can create you own website, create there any pages you want and dedicate some one for hosting plans. Then you need to go to CBM, open online store and create a website widget - type any name and code and select hosting...
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