• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Alina Dmi

    Resolved DirectAdmin to Plesk Migration Problem

    Hello! 1. Problem with ssh connection could be solved by adding string AllowUsers plesk-migrator-* to sshd_config 2. Warning about wrong records in DNS zone will be fixed in nearest update, internal bugs ids are PMT-3600
  2. Alina Dmi

    Resolved How to import from cPanel to Plesk?

    Hello! As far as I understand, you have client account in cPanel with number of domains and you`ve entered main ftp account(main ftp account with access to all files in your web hosting) on configuration page of site migration? Am I right? If I`m right, please, give me traces (and several...
  3. Alina Dmi

    Issue New Plesk migrator doesn't (always) preserve original setup date

    Yes, it is, it must be investigated. I`ll inform you about results.
  4. Alina Dmi

    Issue New Plesk migrator doesn't (always) preserve original setup date

    Hello! Thank you for your feedback. I`ve reported a bug (PMT-3620) to our developers, it is going to be fixed in further Plesk Migrator updates.
  5. Alina Dmi

    Plesk migration subdomains issue

    On page from attach go to Web Hosting Settings => Account Preferences
  6. Alina Dmi

    Plesk migration subdomains issue

    To get system user of subscription open Websites&Domains: Compare system users on source and target and set the same passwords in Websites&Domains->FTP access-><username>
  7. Alina Dmi

    Plesk migration subdomains issue

    Hello, Misha! Migrator joins objects and content of subscription only if subscription has the same owner and the same system user(the same means the same login and password). Set the same system users on subscriptions(test.com) on source and on target and start migration again in new session...
  8. Alina Dmi

    Resolved No migration possible anymore from a certain server

    Also, if you provide me ssh access(root) to source and target servers(in private conversation) I`ll try to resolve the problem.
  9. Alina Dmi

    Resolved No migration possible anymore from a certain server

    Hello! Request assistance using the link, we`ll help you.
  10. Alina Dmi

    Question migration cpanel to plesk onyx errors

    Could you please create ticket here https://www.plesk.com/professional-services/?
  11. Alina Dmi

    Resolved No migration possible anymore from a certain server

    Hello! Please, take an assistance here this is the best and the quiсkest way to solve your problem.
  12. Alina Dmi

    Question migration cpanel to plesk onyx errors

    Could you please provide information about this folder /usr/local/apache/domlogs/user2cc29151/ ? I need information about owner and permissions. Expected something like this: drwxr-x--- root user
  13. Alina Dmi

    Issue SSL certificates not migrated

    Hello! I can confirm that this is a bug PMT-3546 and we are going to fix it in nearest updates of Plesk Migrator.
  14. Alina Dmi

    Question Plesk Onyx & nginx (& migration): When nginx is enabled, custom settings for Apache are discarded?

    Hello! Looks like this thread will be usefull for you
  15. Alina Dmi

    Resolved Custom Migration Plan assignment

    Hello! 1. In this case migrator gets all information about objects to migrate from hosting description file, that`s why you should describe plan and plan parameters under node "hosting_plans". Maybe, hosting description examples will be usefull for you. They`re placed in...
  16. Alina Dmi

    Issue No subscriptions showing - Plesk Migrator

    Hello! Are there any traces/errors in debug.log(it could be found in %plesk_dir%var/modules/panel-migrator/sessions/<session_id>)? Also, to investigate what happens, you could run generation of migration list(command --generate-migration-list) manually according to instruction...
  17. Alina Dmi

    Resolved webmail not working after migrated from 11.5 to onyx

    Hello! Is webmail accessible on domains created(not migrated) from Onyx panel?
  18. Alina Dmi

    Issue Plesk migration = headaches!

    Thanks for your reply! Support engineer process your ticket right now.
  19. Alina Dmi

    Resolved Plesk Migrator 12.5 to Onyx

    If we are talking about workaround for additional directives I could recommend you use after migration hooks to copy missing configs. From Plesk`s side, additional directives placed into file vhost.conf which included by httpd.conf. The trick is to copy vhost.conf from source and run...
  20. Alina Dmi

    Issue Plesk migration = headaches!

    Hello! Could you please give me access(ssh, root) to your source and target servers in private conversation? This is the faster way to solve problems with your migration.
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