Question migration cpanel to plesk onyx errors

[moli]

Hi
I'm using cpanel, but i want migration to plesk onyx.

But I had a problem in the process of migration.

[2017-03-15 16:13:50][ERROR] [xxx.com] Failed to perform an action on subscription 'xxx.com': Failed to copy '/usr/local/apache/domlogs/user2cc29151/' from the source server 'cpanel' (45.32.xx.xxx) to target Plesk server Exception message: Migration tools tried to perform operation in 3 attempts: Command execution failed on the local server with non-zero exit code.
command: su user2cc29151 --shell /bin/sh -c '/usr/bin/rsync -e '"'"'ssh -i /var/www/vhosts/xxx.com/plesk-migrator-key -p 22 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no'"'"' --archive plesk-migrator-iw8bo7583wpvtcd4@45.32.xx.xxx:/usr/local/apache/domlogs/user2cc29151/ /var/www/vhosts/xxx.com/cpanel_raw_logs/'
exit code: 255
stdout:
stderr: Permission denied (publickey,gssapi-keyex,gssapi-with-mic,password,keyboard-interactive).
rsync: connection unexpectedly closed (0 bytes received so far) [Receiver]
rsync error: unexplained error (code 255) at io.c(226) [Receiver=3.1.0]

There is no problem with migrating databases and mail，Only when migrating files。

Thank you!

 

[IgorG]

command: su user2cc29151

Are you sure you are using root account for migration?

 

[moli]

Are you sure you are using root account for migration?

user2cc29151 is just one of the accounts，I'm sure it's a root account and password.

 

[IgorG]

Make sure that you have following parameter in /etc/ssh/sshd_config on the source server:

PubkeyAcceptedKeyTypes=+ssh-dss

Also check root home directory with:

# grep root /etc/passwd

 

[moli]

Make sure that you have following parameter in /etc/ssh/sshd_config on the source server:

PubkeyAcceptedKeyTypes=+ssh-dss

Also check root home directory with:

# grep root /etc/passwd

Thanks, but not yet.

root@cpanel [~]# grep root /etc/passwd
root:x:0:0:root:/root:/bin/bash
operator:x:11:0perator:/root:/sbin/nologin
root2:x:535:535::/home/root2:/usr/local/cpanel/bin/noshell

 

[moli]

NOW stderr : Permission denied (publickey,password,keyboard-interactive).

 

[Alina Dmi]

Could you please provide information about this folder /usr/local/apache/domlogs/user2cc29151/ ? I need information about owner and permissions. Expected something like this: drwxr-x--- root user

 

[moli]

Could you please provide information about this folder /usr/local/apache/domlogs/user2cc29151/ ? I need information about owner and permissions. Expected something like this: drwxr-x--- root user

root@cpanel [/usr/local/apache/domlogs]# ll |grep user2cc29151

drwxr-x--- 2 root user2cc29151 4096 Mar 15 20:02 user2cc29151/

Thank you！

 

[moli]

Help me ~~~

 

[Alina Dmi]

Could you please create ticket here https://www.plesk.com/professional-services/?