• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. E

    Few Concerns with Presence Builder

    Hi Jay, WPB 12.5 is planned for release somewhere in March 2015 (very rough estimation). if you have a serious intention to use WPB and FTPS blocks you, then we can discuss with our PM this separately (via PM or email). Maybe FTPS publishing will be implemented earlier.
  2. E

    Help with redirect to mobile site...

    About UnityMobile... MichaelCa, why do you expect that UnityMobile should work with WPB? It's 2 different products. WPB have own mobile optimizations and there are no reasons to use UnityMobile for WPB sites for most people.
  3. E

    Help with redirect to mobile site...

    It's not possible to put any custom code before opening <html> tag in WPB but you can use another JS-solution. As I can see your code it's just a check for mobile device and redirect them onto separate url. You can find a lot of such solutions. One of variants I've found at...
  4. E

    Upload timeouts.

    Hi, You can create/download your site snapshot and restore it at any other WPB installation (with version not less than 11.0.8) of any other hoster. It should work. Moreover I believe that your site will work better at WPB 11.5. I'm not sure that correctly understood you. You can edit...
  5. E

    Image description & carriage return

    Hello. It looks like multiline text is impossible to use as image caption right now. I'll try to fix this at WPB 11.5.13. Thank you for your message.
  6. E

    Help with redirect to mobile site...

    Your code above will not work because it uses You should use JS-redirects in such cases... For php code you should use "<?php" prefix of course... If you want you can tell me ticket id (via PM) and I will check what was wrong there. What kind of documentation did you searched for? You can...
  7. E

    Contact Form WPB 11.5 does not work

    Please note that Parallels refund you, if your ticket is caused by bug in the product. I see JS-error at your page "Uncaught TypeError: Object function (a,b){return new e.fn.init(a,b,h)} has no method 'startFixWatermarkHeight'". Did you changed any html-files at your site? As workaround you...
  8. E

    Upload timeouts.

    Hello Bernhard. It depends from site content. Site with 150 pages is enough big for WPB, but I saw sites with more than 500 pages (and working with this site was very uncomfortable). Which WPB version do you use? In the latest WPB 11.5 was implemented a lot of optimizations for huge sites.
  9. E

    Contact Form WPB 11.5 does not work

    Hi. Additional investigation is needed here. I recommend you contact with technical support.
  10. E

    Few Concerns with Presence Builder

    Hi, It's a lot harder to run WPB on the same server as cPanel, because WPB requires separate web-server, it will require to resolve a lot of conflicts. What do you think about FTPS support (not SFTP)? Will it suits for your security policy? Implementation of FTPS is planned for WPB 12.5...
  11. E

    Turn off "mobile version"

    Which WPB version do you use? In the latest WPB update was implemented additional link at bottom of the page to allow visitors switch between mobile and desktop versions. If you noticed that some features works not as expected you can provide details/bug report and we'll try to resolve this...
  12. E

    Bugs: Parallels Presence Builder 11.5.11

    Hi there! We'll check your reports and I'll let you know about results. Thanks a lot.
  13. E

    Promotional footer complex process

    Hi there. You can change promo-footer directly at DB, but anyway you have to define sites which will show promo-footer. It can be done only by API. What problem with API usage? It's a simple snippet with 10 lines of code... Additional information you can find at documentation...
  14. E

    WPB sites do not always look right on ipads

    "Liquid" is good way to support different screen sizes. I think your issue with Ipads was caused because you used "tables" which displayed very bad on small screens. Maybe it will be a good opportunity for site owners to set additionally minimal width for "liquid" sites.
  15. E

    WPB sites do not always look right on ipads

    Ouch... looks like you have elastic design with proportional width (~55% from device-width). Your Ipad have only 1024 pixel width, so your content column does not fit to 1024*0.55=563px. You can see such effect by decreasing you PC browser window. To resolve issue on iPad, you can increase...
  16. E

    WPB sites do not always look right on ipads

    Hi there! I have no ipad right now to check up. Could you put this code: not in "script" module, but in "Settings" -> Advanced -> Edit metadata ?
  17. E

    Blank page with plugin

    I see that it's already been resolved at cPanel 11.42.0.11 update, which was published yesterday. Please check up.
  18. E

    Blank page with plugin

    Hi there. Looks like some functionality was broken at cPanel side. I've contacted with cPanel development team. They told me that this issue has been found/resolved as part of case #90897. It has already been committed to the build servers and should be released as part of next cPanel code...
  19. E

    Login Problem after upgrade

    Additional investigation on the server is required. I recommend you contact Parallels technical support.
  20. E

    Alternative way of authentication (cPanel)

    It's clear now. WPB team have plans to change integration scheme and create additional FTP-user for WPB. Most likely this solves your issue. New plugin version with changes in integration scheme are planned for May 2014 (it's a rough estimate). Sorry, but right now I have no idea how to...
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