• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. N

    Problems with mail

    Hello, If you get the bounce message with such error when send mail to a domain hosted on the Parallels Plesk Panel server, then make sure that the Mail service for this domain is enabled and the domain name is listed in $QMAIL_ROOT_D/control/virtualdomains and $QMAIL_ROOT_D/control/rcpthosts...
  2. N

    Stop sending email from cron

    Hello, Please, check the notification settings at Home > Notifications (in the Logs & Statistics group), and disable the notification sending for the affected events. Please, see the following article for more information...
  3. N

    Migration from Helm3 to Plesk 9.2

    Hello, At the migration manager guide Helm is not mentioned as the supported source server. Please, check the supported platforms at the following link: http://download1.parallels.com/Plesk/PPP9/Doc/en-US/plesk-9.2-migration-guide/63279.htm Thank you
  4. N

    Cant get Plesk + SmarterMail to work

    Hello, The SmarterMail version you use is not supported by Parallels Plesk Panel (PP), that can cause the issue. Please, check the following release notes: http://download1.parallels.com/Plesk/PPP9/Windows/9.2.3/plesk-9.2.3-for-windows.htm Thank you
  5. N

    PHP -> Component was not installed

    Hello, Please, note that the list of the components installed is not refreshed automatically. Please, press the 'Refresh' button, and check if there are any changes: Home > Parallels Plesk Panel Components Management > Refresh Thank you
  6. N

    CentOS 5.4 support?

    Hello, Yes, it is supported. Please, find the whole list of supported operating systems at the following link: http://download1.parallels.com/Plesk/Plesk8.6/plesk-8.6.0-for-rpm-based-os.html Thank you
  7. N

    Migration Manger Error: Host xxx.xxx.xxx.xxx is not accessible

    Hello Rob, 1. Make sure that you are migrating from the supported platforms. The list of supported platforms can be found at the following link: http://download1.parallels.com/Plesk/PPP9/Doc/en-US/plesk-9.2-migration-guide/63279.htm 2. Migration Manager uses SSH protocol for uploading...
  8. N

    Unable to reconfigure web server: webmailmng failed

    Hello, Please, try to install the horde webmail with the help of the following utility: # /usr/local/psa/admin/bin/webmailmng --install --name=horde Thank you
  9. N

    drweb and hundreds automatic mails

    Hello Anthony, It is possible to disable notifications from DrWeb. In order to do so, several corrections should be made in the Parallels Plesk Panel (PP) database: 1.Connect to the database 2. Make sure that the record regarding antivirus notifications exists in psa.misc table. It...
  10. N

    Plesk 9.0

    Hello, Please, check the Event Viewer for error messages to find out the reason of this behavior. Thank you
  11. N

    how to reclaim акку space

    For Windows installation, please, use the following command: cd %plesk_bin% C:\Program Files (x86)\Parallels\Plesk\admin\bin>statistics.exe --disk-usage --process-domains=domain.tld Please, check the following article for more information: http://kb.odin.com/en/1937 Thank you
  12. N

    how to reclaim акку space

    Hello, The disk space usage is updates once the statistics utility is run. Usually it happens once a day, according to the schedule. You can force the statistics to be calculated immediately for the required domain with the help of the following utility: #...
  13. N

    Mailenable Version

    Hello, Parallels Plesk Panel (PP) 9.2.3 for Windows distribution package ships the MailEnable Standard version 1.986. Please, check the following Release notes for more information: http://download1.parallels.com/Plesk/PPP9/Windows/9.2.3/plesk-9.2.3-for-windows.htm Thank you
  14. N

    Safe mode

    Hello, Please, check the following settings: 1) If you have Debian/Ubuntu installation: # cat /etc/php4/cli/php.ini |grep safe safe_mode = On As php uses this configuration file for the command line utilities. 2) Also please check permissions for all php.ini files in case you...
  15. N

    Path to httpdocs

    Hello, The process of creation of the mentioned directories is hard-coded at the domain utility. Please, check the following article, probably it will help you with your script creation: http://download1.parallels.com/Plesk/PPP9/Doc/en-US/plesk-9.2-unix-cli/37768.htm Thank you
  16. N

    "Create domain" button disabled after migration

    Hello Marco, It looks like you are logged into Parallels Plesk Panel (PP) as Client, not admin, and this button was disabled for your account by admin. To get the option to create the domains, please, follow the steps: 1. Log as an admin 2. Follow Home > Clients > client name >...
  17. N

    Display server uptime

    Hello, At Home > Resource Usage (in the Logs & Statistics group) Here the system uptime is shown. Please, check the following documentation for more information: http://download1.parallels.com/Plesk/PPP9/Doc/en-US/plesk-9.2-administrators-guide/59249.htm Thank you
  18. N

    Transfer domain from 8.6 to 9.2

    Hello, Phil It looks like the system is showing the message "Backup file 'dump.psa' does not exist" because there is space sign in both cases: /usr/local/psa/bin/pre-backup-convert -v convert -d /var/lib/psa/dumps/ dump.psa (after /var/lib/psa/dumps/)...
  19. N

    i cant access plesk from other netwok ?? What should i do ??

    Hello, Are you getting the following message when attempt to access Parallels Plesk Panel (PP): "Access for administrator from address xx.xx.xx.xx is restricted in accordance with IP Access restriction policy currently applied." It means that PP IP access policy was configured in such a...
  20. N

    My Domain can't restart

    Hello, Please, try the following: 1. Domains -> Backup Manager -> Back Up 2. Tick off the box "Suspend domain until backup task is completed" 3. Tick off the box "Domain configuration" Thank you
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