• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

update

  1. K

    Issue Update Plesk not possible Version 18.0.28 -> 18.0.31

    Hello, I am a bit confused. Normally I run Updates via GUI but that part to run Update are grey. If I run by command line the following: plesk installer install-panel-updates I see that he grab that last update for example Datei wird heruntergeladen pool/PSA_18.0.31_4420/release.inf3: 0% Datei...
  2. Lrnt

    Resolved Error: Unable to receive update information for the package(s)

    Hi ! Today, I have got an error when trying to update packages from Plesk UI There is the error: "Erreur : impossible de recevoir les informations de mise à jour pour le ou les packs" That can be translated by "Error: It is not possible to receive updated information for packages" or "Error...
  3. S

    Issue Unable to update - Says Vendor Locked

    Failed to read product information from the file : Can't process products.inf3: Failed to download the file http://parallels.mirrors.ovh.net/parallels/products.inf3: The requested URL returned error: 404 Not Found Can't process versions.inf3: Failed to download the file...
  4. Q

    Resolved After update to 18.0.29 no login possible

    Hi, after upgrading to V 18.0.29 Update 1 I can't add a user to my hosting package. It will be added but I can't login with the given username and password. Both are correct... Also I can't login to WHMCS anymore which is running on a vhost in plesk. There must be a problem with sessions or...
  5. P

    Question Plesk Obsidian Update Clarification

    With Plesk Obsidian, should automatic updates be expected for larger version upgrades such as 18.0.28 Update #3 to 18.0.29 or do larger version jumps need to be manually initiated? If it is expected to be automatic, which of these little fellas would be responsible for enabling that...
  6. V

    Issue Plesk panel says update available, CLI says server already has the latest version

    Currently running Plesk Obsidian 18.0.27.1, I noticed Plesk panel mentioning the newer 18.0.28, which I found to be released on June 23, 2020. However, if I try to update Plesk using plesk installer update plesk or plesk installer install-panel-updates, the installer says: You already have the...
  7. B

    Fatal error while updating plugins

    Hi, i have some issues with WP Tolkit for Plesk. I installed all my websites without problems and i updatated all of them until last month. Today, while i trying to update the plugins i get this error: "Selected items were listed with errors: Unable to update plug-in 'contact-form-7_5.1.7_1_'...
  8. R

    Question I got error while updating plesk.

    Error Unable to obtain the required version of Plesk Installer: The required version '3.22.14' was not found on the server. This could happen because of configuration error at the installation source. The version 3.22.14.0 that was downloaded is not suitable for installation of the product you...
  9. E

    Question No update after Obsedian 18.0.21

    Hi all, For some servers, since some months, we no longer have any update offered after version Obsedian 18.0.21. For others, no problem. Even for much older servers. We can go to Obsedian 18.0.25. All are on CentOS 6 or 7. We don't have found any explication. Do you have an idea? Thank you...
  10. M

    Question Plesk Technical Reports... where is the report sent?

    I've a problem with the updating process, it's impossibile to install the last 18.0.23 version (I've the 18.0.21 #5). I've tried to send a request with "technical report" attached using "Tools & Settings -> Assistance and Troubleshooting -> Support" but if I click "next" after generated the...
  11. D

    Issue No longer can connect to server via SSH/FTP after an error while updating plesk

    Hi there. We can no longer connect to our server via SSH/FTP, it says "Connection closed by IP ADDRESS"... We detected the strange line in update logs, while it tried to make update. It says "Checking whether the package dependencies are resolved. Installing packages E: dpkg was interrupted...
  12. marcosittner

    Resolved Cant update Plesk after updating MariaDB

    Hi, i am using Plesk Obsidian 18.0.20 on CentOS 7 and i recently updated my MariaDB from 5.x to 10.4 with SSH. And now i cant update my Plesk to 18.0.21. When i try it, i always get the "ERROR while trying to backup MySQL database" and the update stopps. Can someone help me please? best...
  13. Dirk

    Resolved Error while updating

    Hi, I keep getting this error message from plesk. Could someone please give me a hint what to do? I read the message several times, but still don't know where to start :-( Grund: 2019-11-17 03:45:20 INFO: pum is called with arguments: ['--update', '--json'] 2019-11-17 03:45:23 ERROR: W:The...
  14. L

    Resolved ERROR: Failed to run the Yum utility.

    The error appears every day when the update runs: Fatal error during packages installation: [u'ERROR with transaction check vs depsolve:', 'psa-logrotate is needed by plesk-service-node-utilities-18.0-2.centos.7+p18.0.20.1+t191029.1140.x86_64', 'plesk-completion >= 18.0 is needed by...
  15. Santy Abreu

    Issue Many cronjob hourly problems after upgrade to obsidian

    Hi friends I'm worried about this issue after upgrading a productive server from Onyx to Obsidian in Centos 7 Linux. The process was fine (doing some adjustements after upgrade) but every hour I get this email from cronjob that worries me: /etc/cron.hourly/plesk-php-cleanuper: Failed loading...
  16. TimReeves

    Resolved Failed to update the extension (Debian 8 VPS)

    I run Plesk on about 7 servers, all Debian 8 or 9, all without Bind installed (the Domains are all managed at domain specialist companies). All Updating is going fine everywhere, except at one server I am now seeing the warning popup (bottom right) when logged in to Plesk: Failed to update the...
  17. C

    Question Application Update Error

    Hi there I have installed 2 Wordpress installations (1 normal and 1 Network installation) with automatic updates. Now Plesk wanted to update the installations. The normal installation was updated successfully. The network one shows me this error: Updating an installation of WordPress 5.2.1-273...
  18. V

    Resolved ERROR while trying to check the hostname

    I had this on two of my servers: " Execution failed. Command: autoinstaller Arguments: Array ( [0] => --select-product-id [1] => plesk [2] => --select-release-current [3] => --upgrade-installed-components ) Details: Downloading file products.inf3: 0% Downloading file...
  19. Dirk

    Issue Plesk error while update

    Hi, some days ago plesk showed an error on the startpage. Die Ausführung von apg-get ist mit folgender Meldung fehlgeschlagen: Reading package lists... Building dependency tree... Reading state information... Since then the same error repeats also on manual update. I already tried plesk repair...
  20. A

    Issue Try update Ubuntu 14 to 16 and reboot --> no more ssh / ufw don't work / no ping

    Hi guys, I'm pretty desperate. WHAT I HAVE DONE : This week I try an update for my distant server from ubunut 14 to ubuntu 16 with : /opt/psa/bin/distupgrade.helper.ubt14-ubt16.x64.sh Then the tuto say reboot so I reboot. php7.0-fpm start/running, process 25291 Please reboot the server...
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