500 Internal Server Error when "Preparing to Start Customer & Business Manager"

[dieselpower44]

Hi,

I installed the business manager a while back but never configured it. Today I click the link on my panel stating that I still need to configure it and I get the following error output:

Checking the local Panel properties in Business Manager:
    Checking the Panel administrator's credentials and access point...[   OK   ]
Setting up the SSO connection between Business Manager and the control panels:
    Disconnecting Business Manager from the SSO service...............[   OK   ]
    Checking the SSO database.........................................[   OK   ]
    Connecting Business Manager to the SSO service....................The 'sso.php' utility was failed with the unknown message: 
         "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
  
500 - Internal Server Error
 
 (HTTP code: 500). All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.
Error:
The command 'integration:install' completed with this error: "Failed to run command '/usr/local/psa/bin/sw-engine-pleskrun /usr/share/plesk-billing/sso.php --command='attach-all' --idp-url='https://localhost:8443'' Exit code: 254".
Failed to run command '/usr/local/psa/bin/sw-engine-pleskrun /usr/share/plesk-billing/sso.php --command='attach-all' --idp-url='https://localhost:8443'' Exit code: 254
Output:
Setting up the SSO connection between Business Manager and the control panels:
    Disconnecting Business Manager from the SSO service...............[   OK   ]
    Checking the SSO database.........................................[   OK   ]
    Connecting Business Manager to the SSO service....................The 'sso.php' utility was failed with the unknown message: 
         "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
500 - Internal Server Error

 (HTTP code: 500). All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.

I have searched through the forums but nobody seems to have exactly this issue. I have seen solutions for when the error relates to parsing the certificate/key but can't find anything to help me with this.

Any ideas?

Thanks,
Scott

 

[IgorG]

Check this article - http://kb.parallels.com/115570

 

[dieselpower44]

Check this article - http://kb.parallels.com/115570

Hi Igor,

I've run all the commands in the article with success however on attempting to use the Business area again resulted in a configuration attempt followed by the same error message displayed above.

I should point out that my error is slightly different to the one in the article you linked. Mine is related to a command not being able to run rather than a certificate failing to be parsed.

Any other ideas?

 

[dieselpower44]

Nobody have any other ideas? I'd really like to be able to use the business module.