• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Forwarded to devs 500 Internal Server Error

Hex

Regular Pleskian
Plesk Certified Professional
TITLE:

500 Internal Server Error
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Obsidian 18.0.21
CL7.7
WP-TK : 4.4.1-2793
PROBLEM DESCRIPTION:
When you switch between multiple subscriptions for 1 customer in WPTK page
a 500 error message with permission denied appears.
STEPS TO REPRODUCE:

1- Create 2 service plan:
1 service plan with access to WPTK
1 service plan without access to WPTK

2- Create 1 customer account with 4 subscriptions
example.com
example1.com
example2.com
example3.com

3- Assign the first 2 subscriptions to service plan with WPTK
4- Assign the other 2 subscriptions to service plan without WPTK

5- Log in as a customer.
6- Navigate to WPTK page.
7- Switch between domains subscriptions on the top right.
ACTUAL RESULT:

tDlapUP2Pi.png
EXPECTED RESULT:

Your subscription does not have permissions to use Wordpress toolkit.
or
Your subscription plan does not support Wordpress toolkit.
ANY ADDITIONAL INFORMATION:

The last behavior before this was : "Permission Denied" small error message on top of the subscription main page.
Now it's 500 ISE PD
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Confirm bug
 
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