Forwarded to devs Active scheduled customer account backup can't be managed if all domains are removed from account

[Kaspar]

Username:

TITLE

Active scheduled customer account backup can't be managed if all domains are removed from account

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Alma 8
Plesk 18.0.70#1

PROBLEM DESCRIPTION

Based on issue raised in this thread.

When there is an scheduled customer account backup active and all domains from the customer account are removed later, the scheduled account backup is still kept active and running, but can not be managed (or disabled) via GUI by either customer or administrator. You're basically left with a scheduled ghost backup.

STEPS TO REPRODUCE

1) Create customer and add and domain to the customer
2) Active an scheduled customer account backup
3) Remove domain(s) from customer account
4) Login as the customer and notice how there is no option left access the scheduled customer backup (/smb/backup/schedule)

ACTUAL RESULT

There is no way to access the scheduled customer account backup page to manage the already active scheduled backup.

EXPECTED RESULT

Be able to manage to the active scheduled customer account backup.
The scheduled customer account backup gets disabled when there are no domains left on the customer account.

ANY ADDITIONAL INFORMATION

Suggested workaround is to either:
a) Use CLI to manage/disable account backups.
or
b) add an (random) domain again to the account to regain access to the account backup page.

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Bitpalast]

c) Remove backup schedule dataset from table "psa.BackupsScheduled"

 

[Sebahat.hadzhi]

Thank you for the report, Kaspar. Forwarded to our team for review. I will follow up with more details as soon as possible.

 

[Sebahat.hadzhi]

@Kaspar , our team was unable to reproduce the issue. Status after steps 1 & 2:

root@10-69-43-164:~# plesk db "select * from psa.BackupsScheduled where obj_type = 'domain';"
+----+--------+----------+------------+---------------------+--------+--------+-----------+----------+--------+-------+------------+---------+--------------+------------+-------------+------------------------------+--------------------+---------------------+----------------------+-------------------+---------------+--------------+--------------------+------------------------+----------------------+
| id | obj_id | obj_type | repository | last                | period | active | processed | rotation | prefix | email | split_size | suspend | with_content | backup_day | backup_time | content_type                 | full_backup_period | mssql_native_backup | backupExcludeFilesId | backupExcludeLogs | remoteStorage | exclude_mail | exclude_user_files | exclude_user_databases | last_validation_time |
+----+--------+----------+------------+---------------------+--------+--------+-----------+----------+--------+-------+------------+---------+--------------+------------+-------------+------------------------------+--------------------+---------------------+----------------------+-------------------+---------------+--------------+--------------------+------------------------+----------------------+
|  2 |      3 | domain   | local      | 2025-06-16 17:06:04 |   3600 | true   | false     |        4 |        |       |          0 | false   | true         |          0 | 00:00:00    | backup_content_all_at_domain |             604800 |                   1 |                    2 |                 0 | NULL          |            0 |                  0 |                      0 | NULL                 |
|  3 |      3 | domain   | local      | 2025-06-16 17:09:15 |  86400 | true   | false     |        4 |        |       |          0 | false   | true         |          0 | 17:00:00    | backup_content_all_at_domain |             604800 |                   1 |                    3 |                 0 | NULL          |            0 |                  0 |                      0 | NULL                 |
|  6 |      4 | domain   | local      | 2025-06-16 17:16:03 |  86400 | true   | false     |        4 |        |       |          0 | false   | true         |          0 | 17:15:00    | backup_content_all_at_domain |             604800 |                   1 |                    6 |                 0 | NULL          |            0 |                  0 |                      0 | NULL                 |
+----+--------+----------+------------+---------------------+--------+--------+-----------+----------+--------+-------+------------+---------+--------------+------------+-------------+------------------------------+--------------------+---------------------+----------------------+-------------------+---------------+--------------+--------------------+------------------------+----------------------+

Status after step 3: (no remaining backups):

root@10-69-43-164:~# plesk db "select * from psa.BackupsScheduled where obj_type = 'domain';"
root@10-69-43-164:~#

The same results are observed while checking with Scheduled Backups List extension.

 

[Kaspar]

@Sebahat.hadzhi, the SQL query shows that 'domain' types backups have been used for testing. However the issue is about the 'customer' type backups. The ones created with this button in Plesk:



I should have specified that more clearly in the initial report. Sorry about that.