Adding subdomain Error: DNS record already exists.

[gotah]

Hello Everyone!

I recently updated to plesk 12.5 (centos 7), and seems be I'm now unable to add some type of subdomains,
I already followed this KB: http://kb.odin.com/en/1365 but I don't have any entry in the DNS before traying to add the subdomain

lets say I have domain.tld and I want add a subdomain called test.domain.tld, so I enter into Subscription panel and I click add Subdomain, I insert test and when I press OK, plesk return to the subscription page with the error: Error: DNS record already exists. checking the DNS entry, I can found plesk successfully added an A record to test.domain.tld (not existing before)

/var/log/plesk/panel.log

[2015-11-24 17:06:30] ERR [panel] DNS record already exists.
[2015-11-24 17:10:10] ERR [1] DNS record already exists.

So i cancel the DNS record (not only from the panel but also directly into db) and try again, and I have the same problem, I tried many names not just "test". and many domains, I have this problem everywhere. the only thing works, is if I use the wildcard * as a subdomain, in this case is successfully added (??!!).

so basically I'm unable to add new subdomains...

any idea ?

 

[IgorG]

Have you tried solution from this KB article?

# plesk repair db

also may be useful.

 

[gotah]

Hi IgorG

thanks for your suggestion, I just tried

Checking the Plesk database using the native database server tools .. [OK]
Checking the structure of the Plesk database ........................ [OK]
Checking the consistency of the Plesk database ...................... [OK]
Error messages: 0; Warnings: 0; Errors resolved: 0

but everything seems ok. any other ideas ?

 

[gotah]

in the meantime I added the subdomain as a new domain and it worked, but I'm still unable to add subdomains in any of my subscriptions

 

[IgorG]

Have you tried solution from this KB article?

Still no your reply.

 

[gotah]

Dear Igor, yes I tried the repair tool mentioned in the KB article,
as pasted above, is not working

 

[IgorG]

There are really inconsistency in database of directly in dns zone files. I'd suggest you contact Odin Support Team for deep investigation and fix directly on your server.

 

[gotah]

Hi,

I still have this problem, on almost all domains.
these without a DNS master zone too...