Issue Admin Account Not Showing All Webspaces After License Upgrade - Plesk Web Host Edition

[server velarudh]

Server operating system version

Ubuntu 20.04

Plesk version and microupdate number

18.0.70

Problem Description​

After upgrading my Plesk license (same edition maintained), I encountered an issue where the admin account was only showing webspaces related to the admin account itself, rather than displaying all customer webspaces and reseller accounts on the server. Additionally, several features in Tools & Settings were missing or inaccessible.


Environment:

• Plesk Version: 18.0.70 (Ubuntu 20.04)
• Edition: Web Host Edition
• Issue occurred after: License upgrade/renewal

Symptoms​

• Admin login worked properly
• Could access Tools & Settings
• Only saw admin-related webspaces instead of all server webspaces
• Missing several Tools & Settings sections (Applications & Databases, Migration tools, SSH Terminal, etc.)
• Dropdown showed "My webspaces" instead of "All webspaces"

Root Cause​

The license upgrade activated Power User Mode and Restricted Mode settings, which limited the admin account's visibility and permissions even though it remained an administrator account.

Solution​

Step 1: Disable Power User Mode​

bash
plesk bin poweruser --off

Step 2: Enable All Restricted Mode Permissions​

bash
plesk bin admin --update -manage_server_ip_addresses true \
-manage_server_skeleton true \
-manage_server_ssl_certificates true \
-manage_server_mass_email true \
-manage_server_backup true \
-manage_server_crontab true \
-manage_server_events true \
-manage_server_app_vault true \
-manage_server_db true \
-manage_server_db_management true \
-manage_server_notifications true \
-manage_server_actionlog true \
-manage_server_sessions true \
-manage_server_admin_access true \
-manage_server_license true \
-manage_server_support true \
-manage_server_updates true \
-manage_server_branding true \
-manage_server_languages true \
-manage_server_ui true \
-manage_server_custom_buttons true \
-manage_server_settings true \
-manage_server_time true \
-manage_server_dns_template true \
-manage_server_preview_domain true \
-manage_server_optimization true \
-manage_server_php true \
-manage_server_mail true \
-manage_server_info true \
-manage_server_components true \
-manage_server_services true \
-manage_server_modules true \
-manage_server_troubleshooting_enable true

Step 3: Enable Extension Permissions (Optional)​

bash
plesk bin admin --update -ext_permission_heavy_metal_skin_skins_color_schemes true \
-ext_permission_firewall_manage true \
-ext_permission_ssh_terminal_access true

Step 4: Restart Services and Clear Cache​

bash
service sw-cp-server restart
rm -rf /usr/local/psa/var/cache/*

Step 5: Clear Browser Cache​

Clear your browser cache or access Plesk in an incognito window.

Verification​

After applying the solution:

• Admin account shows all webspaces and reseller accounts
• Complete Tools & Settings interface with all sections available
• Full server management capabilities restored
  
  BUT Still may be few features missed.

​

Need helps why it caused. How to get back all features.

 

[server velarudh]

Questions for Support:

1. Why does a license upgrade to the same edition automatically enable restricted mode and disable administrator permissions? This seems counterintuitive as no license features have changed.
2. Is there a single command or automated way to restore ALL administrator permissions to their pre-upgrade state? Rather than manually enabling 50+ individual permissions one by one.
3. What is the complete list of permissions that should be enabled for a full Web Host Edition administrator? This would help ensure nothing is missed.
4. Is this behavior intended, or is it a bug? License upgrades shouldn't reduce functionality when maintaining the same edition.
5. How can we prevent this issue in future license renewals?

This issue affects server administration efficiency and seems to be a common problem based on community discussions.


Thank you for your assistance.