After Update Plesk 9.5.4 to 10 Apache don't start

[FelixB]

Hey there,

I've an Problem, i have updatet my Plesk 9.5.4 to 10, and now Apache won't work!

Always the same Error -> "Unable to make action: Unable to manage service by websrvmng: websrvmng: Service /etc/init.d/apache2 failed to restart ('--start', 'web')"

what can i do? i need to update also another server, and on this way the website is offline!

need help!

 

[IgorG]

Check /var/log/httpd/error_log at least.

 

[FelixB]

Wed Jun 22 16:29:08 2011] [error] SSL Library Error: 185073780 error:0B080074:x509 certificate routines:X509_check_private_key:key values mismatch
beta:~#

 

[IgorG]

It looks like the certificate does not match the key file on the server. You need to install the matching certificate/key in order to correct the problem.

 

[FelixB]

And how can i make this?

 

[IgorG]

Make sure at least that /etc/httpd/conf.d/ssl.conf donfig is included to main Apache config. It should be something like:

# grep Include /etc/httpd/conf/httpd.conf
Include conf.d/*.conf

If you can't fix problem with SSL certificate and find a reason by yourself - contact Parallels Support Team.

 

[IgorG]

Did you submit ticket to Parallels Support? If yes - please provide me ticket ID, I will check it. Thank you.

 

[FelixB]

yes i've submitted an ticket, but the ticket id i don't find it! where can i search for it?

 

[IgorG]

yes i've submitted an ticket, but the ticket id i don't find it! where can i search for it?

I think that in your incoming emails.

 

[FelixB]

sry for my late answer, i had a lot to do...

i've no found nothing about an ticket in my emails!

what is now the easyst way to resolv this problem?