After upgrade 10.3.0 ANY MAILBOX NOT LOG IN!!! User/Password ¿¡FAIL!? [Very Urgent]

[crash1912]

Hello,
After upgrading today Plesk 10.2 to 10.3.0 acces not possible login in any mailbox, i have 140 mailbox not accesible, i need help very urgent please.

User/Password wrong, but data access login is ok

 

[crash1912]

[root@xxxx bin]# /usr/local/psa/admin/sbin/mail_auth_view --help
Authentication database contents:
+--------------------------------------+-----+--------------------------------------+
| address |flags| password |
+--------------------------------------+-----+--------------------------------------+
| xxxx@xxxx.es | D | xxxx|
| xxxx@xxxx.es | D | xxxx|
| xxxx@xxxx.es | D | xxxx|
| xxxx@xxxx.es | D | xxxx|
| xxxx@xxxx.com | D | xxxx|

Flags
A - account disabled
D - domain disabled
E - password encrypted


Problem it's possible here. Domain's Disabled?
HOW TO RE-ENABLE DOMAINS?

I try /usr/local/psa/bin/domain -u domain.com -status enabled Domain's Activate, But MAILBOX not...

Please help...

 

[crash1912]

Solution:

/usr/local/psa/bin/domain -u domain.es -status enabled
/usr/local/psa/bin/domain -u domain.es -mail_service true

 

[B120Bode]

Cannot reenable domains

Hi,
maybe other people still have the same issue.
My Errors seem to look like yours, some of my domains where disabled after an automatic update of parallels and users can not login for imap or pop.

mail_auth_view shows all users with correct passwords but some domains are "disabled".
I tried to re enable the domains with
/usr/local/psa/bin/domain -u domain.com -status enabled
/usr/local/psa/bin/domain -u domain.com -mail-service true

and I tried mail_auth_dump to recreate the passwords.db-file.

But it did not work, the domains are still "disabled" does anybody knows how to fix that?

 

[Brian-Dmac]

Just my two cents on an old thread - I had the same problem only on Plesk 10.2. My fix was as follows:

Login to Mysql using admin details (get password via cat /etc/psa/.psa.shadow)
Access PSA db - Use psa;
Find the domain service in question - select * from DomainServices where dom_id=YOUR_DOMAIN_ID and type='mail'; (your domain id can be retrieved from the domains table)
You'll probably find that the status field is set to something other than 0 - 2 in my case
Change the status - update DomainServices set status=0 where dom_id=YOUR_DOMAIN_ID and type='mail' limit 1;

you now need to go back into plesk admin, disable mail service on the domain and then reenable. This enabled the domain for me in mail_auth_view and let clients log in again

Hope that helps somebody