Resolved After Upgrade to 17.8.11 schedule backup doesn't work

[Marcio Nunes]

Hello!
I work managing servers for customers.
I have 15 Plesk servers, apparently all Ubuntu 16 are having problems since the update

Ubuntu 16 same problem in 4 Servers
Ubuntu 14 OK

 

[hansitheking]

I can confirm, the same happens on my server with Ubuntu 16.04.4 LTS‬ and Plesk 17.8.11 MU #1. I have allready resetup the backup job. Afterwards one full and one incremental backup has been started and finished, but the last backup was 6 days ago.

 

[Igor Losev]

Please, check content and permissions for scheduled backup cron job:

ls /etc/cron.d/plesk-backup-manager-task
cat /etc/cron.d/plesk-backup-manager-task

Is it ok?

 

[hansitheking]

ls -l /etc/cron.d/plesk-backup-manager-task

-rw-r--r-- 1 root root 111 Apr  5  2017 /etc/cron.d/plesk-backup-manager-task

cat /etc/cron.d/plesk-backup-manager-task

14,29,44,59    *    *    *    *    root [ -x /opt/psa/admin/sbin/backupmng ] && /opt/psa/admin/sbin/backupmng >/dev/null 2>&1

 

[Igor Losev]

Everything is right here. I'll try to reproduce issue at my test server.
Can you provide any additional details like is it local backup or FTP and so on?

 

[hansitheking]

In my case it is a FTP Backup for the server and the same behaviour for a customer created backup job storing locally. See the Images for settings. For both backups only the first full backup and first incremental is done.

Server Backup Settings


Customer Backup Settings


Server Settings for Backups

 

[Marcio Nunes]

Work for me. Maybe some step not necessary, but I did

step 1 - Reinstall microupdate
SSH# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

step 2 - In schedule tasks, select FTP storage/Google Drive or local /dump, for me all options show unmarked, then select FTP Storage

step 3 - Reboot server

step 4 - Create full backup manual, then test schedule incremental.

All Ubuntu 16 here work fine now 4 days after without backup

 

[hansitheking]

It seems this issue was fixed with 17.8.11 MU #2 yesterday, because in the changelog it can be read:
"Fixed the issue where scheduled incremental backups did not work after upgrade to Plesk Onyx 17.8 or after the first incremental backup was created on a clean Plesk installation. (PPP-35597)"

I have installed MU 2 and will report. Thank you @Marcio Nunes for your Step by Step guide. I have done Step 1, first of all which installed MU #2 ;-). I will see if it is working this night.

 

[Marcio Nunes]

Thank you @hansitheking
Update and tested 17.8.11 MU #2. Work schedule backup incremental now.

Thank you Plesk Team!!!