Apache 2 Test Page after installation

[HMoellendorf87]

But thats not your index.html, or?
What about the logfile inside that domain?

/var/www/vhosts/statistics/logs/

 

[HafsteinnM]

That's the default Plesk page HTML files, but they are not showing up as they suppose to. The logs show nothing.

 

[HafsteinnM]

And yes, i tried this without luck: http://kb.parallels.com/en/135

 

[HMoellendorf87]

Can you confirm, that your VirtualHost is entered in the main vhost files of Plesk?
And if, if all information are all correct (path, ip, i.e.)

 

[HafsteinnM]

Where is that file located ?.

 

[HafsteinnM]

Here is a preview of the _httpd.include file for this domain

 

[HMoellendorf87]

Where is that file located ?.

You can find all locations here:

http://kb.parallels.com/de/111283

But the important ones are:

/etc/httpd/conf/httpd.conf
/etc/httpd/conf.d/
/usr/local/psa/admin/conf/ip_vhosts_bootstrap.conf
/usr/local/psa/admin/conf/vhosts_bootstrap.conf
/usr/local/psa/admin/conf/generated/<version>_server.include
/var/www/vhosts//conf/<version>_httpd.include

 

[HafsteinnM]

I can't see anything wrong in those files, anything specific that i should be looking for ?

 

[HMoellendorf87]

Important would be, if the httpd.include of your domain is included....

 

[HafsteinnM]

Should the httpd.conf file be listening to INTERNALIP:80 or External IP ?

 

[HMoellendorf87]

To all external IPs you have applied to plesk ...
You could try to let reread all IPs inside Plesk.

 

[HafsteinnM]

Did that, think i tried everything but i just can't spot the issue. When i try to "preview" the site via Plesk Preview i get

Error occured.
couldn't connect to host

Is that something that makes sense to you ?

 

[HMoellendorf87]

Hi HafsteinnM,

not really. Is there any possibility to get an SSH login via PM? Or Remote Desktop while you are connected?
Then I could have a look at it without changing everything.

Glad to hear from you.

 

[HafsteinnM]

I sent you a PM. Did you get it ?.

 

[HMoellendorf87]

I sent you a PM. Did you get it ?.

Solution posted!

 

[HafsteinnM]

Thank you so much!

 

[HMoellendorf87]

After hours and hours of debugging and searching I found the reason and the solution.

Situation:
Domain with hosting created, after reload of http website won't displayed (only the default website from plesk)

Reason:
In Tools > IP Addresses 2 or more IPs were added, but the main IP had an other Netmask.
Moving the page to the first one (internal ip) allowed me to access the page internally.

Solution:
You have to edit the IP(s) or to delete and recreate them so that all IP(s) have the same Netmask.
After that, all were able to access the websites.

If you can't change the IP, you can delete it via mysql (experimental):

mysql -uadmin -p`cat /etc/psa/.psa.shadow`
use psa;
select * from IP_Addresses WHERE ip_address = '<YOUR IP>';

#Write down the ID
DELETE FROM IP_Addresses WHERE id = '<ID>';
DELETE FROM ip_pool WHERE ip_address_id = '<ID>';

Afterwards you can create the IP again with the correct Netmask.

Be sure, that you have moved all connected domains to another IP!