Autoresponder fails

[avateam.com]

Hello,

we have a Problem with the Plesk Autoresponder for Emails. When activating, it works fine for The Email user@xxx.com when the email was sent to user@xxx.com. But when the Mail was sent to user@yyy.org and from there forwarded to user@xxx.com (user@yyy.org -> user@xxx.com), the Mail will not be answered by the plesk autoresponder.

Mailserver is Smartermail 4.3.2760 (didnt work with 2.6X, too..).
Plesk Version is Plesk 8.1.1

Thanx for comments / help.

-Stefan

 

[avateam.com]

-any ideas ?-

Wouldn't it be better if Plesk uses the Autoresponder-Functionality of Smartermail than the filter ? Afaik could plesk change the AR-settings of Smartermail directly by script...


-Stefan

 

[sergius]

Helo avateam.com,

Thank you for the report.

This is really our fail.
It will be fixed as soon as possible.
I will keep you informed.

 

[sergius]

Hello avateam.com,

I was wrong. This is peculiarity of SmarterMail.

The SmarterMail's redirect is organized so that the e-mail is delivered to local recipient bypass SMTP.
However Plesk Autoresponer works at the SMTP level.