Autoresponder not working

[P_heck]

@All:

I am in the task of migrating my old rootserver to a new one (both with Plesk 10.4.4).

On the new server, the autoresponder isn't working at all anymore. Neither the reply is send to the sender nor the mail is forwarded to the mail adress configured in the settings.

It is turned on at different mailnames in different domains (I checked the status with Plesk panel as well as via "/usr/local/psa/bin/autoresponder --info -mail mailname@domain.tld" - it is shown as configured and anabled) but no reply is send out. I checked the logfiles in /var/log/ (mail.*, syslog) as well as in /usr/local/psa/var/log/maillog, but no entry showing any problem.

Details on Config: Plesk 10.4.4 running on Linux version 2.6.32-5-amd64 (Debian 2.6.32-38) (ben@decadent.org.uk) (gcc version 4.3.5 (Debian 4.3.5-4) ) #1 SMP Mon Oct 3 03:59:20 UTC 2011

Thanks for tipps directing me into the right direction to solve the problem (unfortunately, search here as well as in Google didn't help me on my way for the root cause analysis).

Here an example of the entry in the logfile when a mail arrives to a mailbox with autorepsonder set:

Jan 3 22:46:04 ph-internet /var/qmail/bin/relaylock[3131]: /var/qmail/bin/relaylock: mail from 17.158.233.227:48668 (nk11p03mm-asmtp996.mac.com)
Jan 3 22:46:04 ph-internet qmail-queue-handlers[3133]: Handlers Filter before-queue for qmail started ...
Jan 3 22:46:05 ph-internet qmail-queue-handlers[3133]: from=pheck@me.com
Jan 3 22:46:05 ph-internet qmail-queue-handlers[3133]: to=NC-49610283@peter-heck.de
Jan 3 22:46:05 ph-internet qmail-queue-handlers[3133]: handlers_stderr: SKIP
Jan 3 22:46:05 ph-internet qmail-queue-handlers[3133]: SKIP during call 'check-quota' handler
Jan 3 22:46:05 ph-internet spf filter[3135]: Starting spf filter...
Jan 3 22:46:05 ph-internet spf filter[3135]: SPF result: pass
Jan 3 22:46:05 ph-internet spf filter[3135]: SPF status: PASS
Jan 3 22:46:05 ph-internet qmail-queue-handlers[3133]: handlers_stderr: PASS
Jan 3 22:46:05 ph-internet qmail-queue-handlers[3133]: PASS during call 'spf' handler
Jan 3 22:46:05 ph-internet qmail-queue-handlers[3133]: starter: submitter[3136] exited normally
Jan 3 22:46:05 ph-internet qmail: 1325627165.422467 new msg 5375363
Jan 3 22:46:05 ph-internet qmail: 1325627165.422495 info msg 5375363: bytes 1458 from <pheck@me.com> qp 3136 uid 2020
Jan 3 22:46:05 ph-internet qmail: 1325627165.699571 starting delivery 7: msg 5375363 to local 15-nc-49610283@peter-heck.de
Jan 3 22:46:05 ph-internet qmail: 1325627165.699592 status: local 1/10 remote 0/20
Jan 3 22:46:05 ph-internet qmail-local-handlers[3137]: Handlers Filter before-local for qmail started ...
Jan 3 22:46:05 ph-internet qmail-local-handlers[3137]: from=pheck@me.com
Jan 3 22:46:05 ph-internet qmail-local-handlers[3137]: to=nc-49610283@peter-heck.de
Jan 3 22:46:05 ph-internet qmail-local-handlers[3137]: mailbox: /var/qmail/mailnames/peter-heck.de/NC-49610283
Jan 3 22:46:05 ph-internet qmail: 1325627165.834378 delivery 7: success: did_0+0+2/
Jan 3 22:46:05 ph-internet qmail: 1325627165.834523 status: local 0/10 remote 0/20
Jan 3 22:46:05 ph-internet qmail: 1325627165.834543 end msg 5375363

As you can see - no error in the logfile.
Ciao
Peter

 

[P_heck]

No one has any ideas? Someone from the Parallels Team maybe?

 

[P_heck]

One idea woth to look at:

Looking at the logfiles from the old server (where it worked), I see that the forward and the autoresponder actions are initiated by the handler before-local. It looks like, that this action didn't take place now on the new server. Does anyone know wehere PLESK is defining, which actions are taken by this handler?

 

[P_heck]

One add. remark:

I have tried to recreate the handlers with following proceedure:

/usr/local/psa/admin/sbin/mailmng --stop-service
/usr/local/psa/admin/sbin/mchk --with-spam
/usr/local/psa/admin/sbin/mailmng --start-service

without success :-(

All directories in /opt/psa/handlers except "hooks" are empty!

 

[Lars Diersmann]

Autoresponder is not working for me neither.
Not working Version is:

<patches>
<product id="plesk" version="10.4.4" installed-at="20120116T120358">
<patch version="13" timestamp="" installed-at="20120119T134259" />
</product>
</patches>

Thanks Lars

 

[visheshK]

Autoresponder not working for me as well

Autoresponder is not working on my newly installed Plesk 10.4.4 .

 

[Corné]

Multiple servers overhere with the same issue, non working autoresponder.

Latest version of 10.4.4

Any update on this guys?

 

[Corné]

Also no difference between Qmail or Postifix.

 

[Corné]

http://forum.parallels.com/showthread.php?t=210029&highlight=autoresponder

This fixed my issue