AWStats not functioning

[Helen Pang]

Hi,

We've upgraded from Plesk Panel 8.6 to Plesk Panel 9.5, but facing issue where some of the domain's Web Statistics are not functioning even we've activated it.

It shows:

This is the placeholder for Web statistics. If you see this page that means that statistics service has not run yet on your server. Statistics service is typically set to run once every 24 hours. If you do not see a change to this page in the next 24 hours contact your server administrator for assistance.

Please advice.

Thanks.

 

[IgorG]

Did you checked that there is really folder with statistics data for these domain? Is statistics enabled for domain? Did you tried generate it manually with %plesk_bin%\statistics.exe utility?

 

[Helen Pang]

Yes, we did, after we run, some are working, but there are still some of the domains are not. Do we need to run again? What could be the problem?

 

[IgorG]

It is very difficult to say what is wrong there without login to server and investigation. But if you have awstats data folders for these domains - it should work. If you haven't it - you see mentioned default page.