AWStats statistics is not updated for all domains

[MislavO]

Hi, I've searched this problem and i saw it's very common problem, but sign, I didn't find solution to my problem.

E.g. my situation: i have domain "xy.com" which statistics update e.g. like this:
- 19th November - statistics updated
- 20th November - statistics updated
- 21st Novemeber - no statistics, all values zero

end so on. I've seen this on many websites, few days is ok, maybe whole month, then few days nothing, then again it happens and so on in circle. Problem is that this doesn't happen to all domains in the same day (for some domains i can see statistics for current date, and some of them don't have them, very weird indeed).

Firstly I've checked latest article which i got trough email, and it's this one.
http://kb.parallels.com/en/115166

# cat /usr/local/psa/version
11.0.9 Debian 6.0 110120608.16

# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e"select * from upgrade_history"
+---------------------+--------------+------------+
| upgrade_date | version_info | db_version |
+---------------------+--------------+------------+
| 2012-02-26 17:38:22 | 10.4.4 | 10.4.4 |
| 2012-02-26 17:38:24 | 10.4.4 | 10.4.4 |
| 2012-05-26 09:50:17 | 10.4.4 | 10.4.4 |
| 2012-07-22 05:14:16 | 10.4.4 | 10.4.4 |
| 2012-07-22 21:05:19 | 10.4.4 | 10.4.4 |
| 2012-07-22 22:01:39 | 11.0.9 | 11.0.9 |
| 2012-07-22 22:08:48 | 11.0.9 | 11.0.9 |
| 2012-07-22 22:19:17 | 11.0.9 | 11.0.9 |
| 2012-07-28 12:47:09 | 11.0.9 | 11.0.9 |
| 2012-07-28 12:53:17 | 11.0.9 | 11.0.9 |
| 2012-08-15 04:48:21 | 11.0.9 | 11.0.9 |
| 2012-09-13 11:30:04 | 11.0.9 | 11.0.9 |
| 2012-09-16 04:57:34 | 11.0.9 | 11.0.9 |
| 2012-09-16 12:08:50 | 11.0.9 | 11.0.9 |
| 2012-10-02 05:11:57 | 11.0.9 | 11.0.9

Resolution
Change the AWSTATS_BIN_D value from /srv/www/cgi-bin to /srv/www/cgi-bin/awstats.

This directory doesn't exist on my server, this is my /etc/psa/psa.conf file:

# AWStats
AWSTATS_ETC_D /etc/awstats
AWSTATS_BIN_D /usr/lib/cgi-bin
AWSTATS_TOOLS_D /usr/share/awstats/tools
AWSTATS_DOC_D /usr/share/awstats

Output of:

# locate awstats.pl
/usr/lib/cgi-bin/awstats.pl

# locate awstats_buildstaticpages.pl
/usr/share/awstats/tools/awstats_buildstaticpages.pl

I've also changed value in /etc/awstats/awstats.conf.local (LogFormat) as suggested here:
http://forum.parallels.com/showthread.php?t=107751
- i changed before in /etc/awstats/awstats.conf but there is no difference, i guess something is wrong (log format was 4 before)

Any suggestions what to do? I've read that there are some problems with file linking and updates and some people solved their problems with creating new directories and doing symlink.

EDIT:

# aptitude show awstats
Package: awstats
State: installed
Automatically installed: no
Version: 6.9.5~dfsg-5

There is no ".swsoft" extension at the end, so i guess this this awstats are not the ones who came with plesk it self, probably installed manually from some other "admin". Could this be the problem?

# aptitude show psa-awstats-configurator
Package: psa-awstats-configurator
New: yes
State: installed
Automatically installed: no
Version: 11.0.9-debian6.0.build110120606.19
Priority: extra
Section: non-free/net
Maintainer: Parallels <info@parallels.com>
Uncompressed Size: 61.4 k
Depends: plesk-base (>= 11.0.9), awstats
Description: Parallels Panel v11.0.9 awstats configurator
Parallels Panel configurator for awstats statistics

 

[MislavO]

After running command:

# /usr/local/psa/admin/bin/statistics --calculate-one --domain-name=<DOMAIN.TLD>

I saw errors regarding tomcat, and i fixed that with this:
http://kb.parallels.com/en/113090

But then again, i still have problem with this:
http://kb.parallels.com/en/115166

Build errors404 page: "/usr/lib/cgi-bin/awstats.pl" -config=<DOMAIN.TLD>-ftp -staticlinks -configdir=/opt/psa/etc/awstats -output=errors404

Which comes to this:
http://forum.parallels.com/showthread.php?t=70202

And i'm still getting that error:

Build errors404 page: "/var/www/cgi-bin/awstats/awstats.pl" -config=<DOMAIN.TLD>u-ftp -staticlinks -configdir=/opt/psa/etc/awstats -output=errors404

Running:

# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php

I didnt get error like post #3 here:
http://forum.parallels.com/showthread.php?t=98163
but when i run above command to calculate statistics for one domain, i get that error (Build errors404 page....etc.).

So i created some extra symlinks as suggested here:
http://forum.parallels.com/showthread.php?t=110985

and i'm still getting the error "Build errors404 page".

In addition, i've also tried to rebuild AWstats pages with the following command:

# /usr/share/awstats/awstats_buildstaticpages.pl -awstatsprog=/var/www/cgi-bin/awstats/awstats.pl -configdir=/usr/local/psa/etc/awstats -config=domain.com-http -dir=/var/www/vhosts/domain.com/statistics/webstat/current

and this also failed with error "Build errors404 page".

 

[MislavO]

My friend said: "try to redirect output of daily script to a file and check if something happens during its daily execution", but still no result:
http://kb.parallels.com/en/114065

I'll submit ticket to support and then i will come back here and post solution, if we find one.

 

[Thomas Gross]

I'll submit ticket to support and then i will come back here and post solution, if we find one.

Hey did you find a solution? I have the problem as well that when using kb article http://kb.parallels.com/en/114065 it doesn't actually log anything