Backup Error: [Error 2] The system cannot find the file specified

[my1zarb]

Hi,

I want to create backup in my Plesk panel (10.4.4 Windows 2008 r2), I go to:
Tools & Settings > Backup Manager > Back Up

and click on " Back Up " buttom.

But i see this error:
Error: [Error 2] The system cannot find the file specified

What should i do?

Thanks.

 

[IgorG]

Make sure that path where backups should be stored is really exist.

 

[my1zarb]

Thank you for your reply.

I sure that path where backups should be stored is " C:\Program Files (x86)\Parallels\Plesk\Backup ".
I Check this by " PP Reconfigurator ".

Please Help me.

 

[IgorG]

Is this path C:\Program Files (x86)\Parallels\Plesk\Backup really exist with correct permissions? Did you try to change this path with reconfigurator?

 

[my1zarb]

Thank you for your reply.

I change backup path to " C:\Program Files (x86)\Parallels\Plesk\bkfolder ".

Permissions for " bkfolder " is:
SYSTEM:
6 Allow, 0 Deny, 1 NULL = (Special permissions)
NETWORK SERVICE:
0 Allow, 6 Deny, 1 NULL = (Special permissions)
psaadm:
6 Allow, 0 Deny, 1 NULL = (Special permissions)
psacln, psaserv:
0 Allow, 6 Deny, 1 NULL = (Special permissions)
Administrator:
6 Allow, 0 Deny, 1 NULL = (Special permissions)


But also the error will be displayed:

Error: [Error 2] The system cannot find the file specified

In your opinion, what should I do?

 

[IgorG]

Try to find more details in backup logs with help of article http://kb.parallels.com/en/111289

 

[my1zarb]

Hi,

I attach (new part of) %plesk_dir%\PMM\logs\pmmcli.log

Please Check this.

 

[IgorG]

I have forwarded it to developers for investigation. I will update thread with results as soon as I receive them.

 

[my1zarb]

Hi,
Thank you very mutch for your reply.

I should transfer my data to new server.
And from designated time, a little past.

I am waiting for your response.

Thank you for your follow up.

 

[my1zarb]

Hi,

Because the server must be moved, And backup is needed.
please let me know, How long should I stay waiting for your answer?

Thanks.

 

[my1zarb]

Do you answer me?

 

[IgorG]

Do you answer me?

Sorry, but:

I will update thread with results as soon as I receive them.

 

[my1zarb]

Thank you for your reply.

I am waiting for your response.

Thanks.

 

[Bertolini]

I too am having the same problem. I get the same issue when trying a local and ftp backup. The backup location is available, exists and has the correct permission set in each case.

Was a solution found for this issue?


OS Microsoft Windows 6.1;build-7601;sp1.0;suite1296;product3
Panel version 10.4.4 Update #47

From pmmcli.log:

11900: 2013-07-08 11:29:29,157 DEBUG --> <pmmcli.MakeDumpAction object at 0x01F397F0>
11900: 2013-07-08 11:29:29,157 INFO stdin: <backup-task-description><misc backup-profile-name="server_130708112926" owner-guid="CB53C107-9627-4F67-A4C2-65BE3478F344"/><dumps-storage-credentials storage-type="foreign-ftp"><login>username</login><password>password</password><hostname>myserver.com</hostname><root-dir>/Server_Backups/server1</root-dir><file-name>server_130708112926</file-name></dumps-storage-credentials><backup-specification><backup-options type="full" compression-level="standard" suspend="false"/><object-to-backup type="server" all="true"/></backup-specification></backup-task-description>
11900: 2013-07-08 11:29:29,157 INFO Packet succesfully validated.
11900: 2013-07-08 11:29:29,157 DEBUG <pmmcli.ActionRunner object at 0x01F394F0>: doActivity
11900: 2013-07-08 11:29:29,174 CRITICAL Runtime error in pmmcli: 
<type 'exceptions.WindowsError'> [Error 2] The system cannot find the file specified
Traceback (most recent call last):
  File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 2203, in main
    data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
  File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 2076, in make_dump
    return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
  File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 150, in doActivity
    result = self.processor.doActivity()
  File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 1252, in doActivity
    subprocess = cmd.asyncSpawn()
  File "C:\Program Files (x86)\Parallels\Plesk\admin\lib\python\subproc.py", line 292, in asyncSpawn
    keepStderr = keepStderr)
  File "C:\Program Files (x86)\Parallels\Plesk\admin\lib\python\subproc.py", line 73, in __init__
    self.__forkexec()
  File "C:\Program Files (x86)\Parallels\Plesk\admin\lib\python\subproc.py", line 127, in __forkexec
    self.__process = subprocess.Popen(self.__get_cmd(), stdin = _stdin , stdout = self.__stdout, stderr = self.__stderr, env = self.__env, universal_newlines = True)
  File "C:\Program Files (x86)\Parallels\Plesk\admin\lib\python\compat\subprocess.py", line 594, in __init__
    errread, errwrite)
  File "C:\Program Files (x86)\Parallels\Plesk\admin\lib\python\compat\subprocess.py", line 816, in _execute_child
    startupinfo)
WindowsError: [Error 2] The system cannot find the file specified

11900: 2013-07-08 11:29:29,174 INFO Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?>
<response>
    <errcode>1001</errcode>
    <errmsg>[Error 2] The system cannot find the file specified</errmsg>
</response>

 

[TacoBill]

I'm see'ing this issue on one of our Plesk/Windows installs too.

OS: Microsoft Windows 6.1;build-7601;sp1.0;suite1296;product3
Panel version: 10.4.4 Update #52

Tried tracing the process to see what file it might be complaining about- seems there could be a few candidates. Interestingly it seems to be trying to read a crashdump called "<.dmp" ?- Which naturally can't/won't exist.

Anyone made any progress with this?

 

[Selvatico]

Hi,

OS Microsoft Windows 6.1;build-7601;sp1.0;suite1296;product3
Panel version 10.4.4 Update #56, last updated at Sept 27, 2013 05:44 AM

I'm seeing exactly the same error when I try and run manual or scheduled backups:
4584: 2013-09-28 09:01:05,591 DEBUG --> <pmmcli.MakeDumpAction object at 0x022CC6B0>
4584: 2013-09-28 09:01:05,591 INFO stdin: <backup-task-description><misc backup-profile-name="inspired_Test" owner-guid="E5834F85-8FDA-451A-9FD1-706F8EAB8126" owner-type="server" verbose-level="5"/><dumps-storage-credentials storage-type="local"><root-dir>D:\Plesk\DATA\Backup\</root-dir></dumps-storage-credentials><backup-specification><backup-options type="full" compression-level="standard" suspend="false" mail-to="Paul.craven@selvatico.co.uk" description="Domain backup.
Creation date: Sep 28, 2013 09:00 AM"/><object-to-backup type="domain" id="46" name="inspiredleads.com"/></backup-specification></backup-task-description>
4584: 2013-09-28 09:01:05,591 INFO Packet succesfully validated.
4584: 2013-09-28 09:01:05,591 DEBUG <pmmcli.ActionRunner object at 0x022CC490>: doActivity
4584: 2013-09-28 09:01:05,668 CRITICAL Runtime error in pmmcli:
<type 'exceptions.WindowsError'> [Error 2] The system cannot find the file specified
Traceback (most recent call last):
File "D:\Plesk\admin\share\pmmcli\pmmcli.py", line 2203, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "D:\Plesk\admin\share\pmmcli\pmmcli.py", line 2076, in make_dump
return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
File "D:\Plesk\admin\share\pmmcli\pmmcli.py", line 150, in doActivity
result = self.processor.doActivity()
File "D:\Plesk\admin\share\pmmcli\pmmcli.py", line 1252, in doActivity
subprocess = cmd.asyncSpawn()
File "D:\Plesk\admin\lib\python\subproc.py", line 292, in asyncSpawn
keepStderr = keepStderr)
File "D:\Plesk\admin\lib\python\subproc.py", line 73, in __init__
self.__forkexec()
File "D:\Plesk\admin\lib\python\subproc.py", line 127, in __forkexec
self.__process = subprocess.Popen(self.__get_cmd(), stdin = _stdin , stdout = self.__stdout, stderr = self.__stderr, env = self.__env, universal_newlines = True)
File "D:\Plesk\admin\lib\python\compat\subprocess.py", line 594, in __init__
errread, errwrite)
File "D:\Plesk\admin\lib\python\compat\subprocess.py", line 816, in _execute_child
startupinfo)
WindowsError: [Error 2] The system cannot find the file specified

4584: 2013-09-28 09:01:05,668 INFO Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>1001</errcode>
<errmsg>[Error 2] The system cannot find the file specified</errmsg>
</response>


Is there anything I can do to resolve this?

Regards

Paul