Backup error: Runtime error: 'undef' password passed to makePasswordNode

[Traged1]

We get the following when trying to do a backup on RHEL3ES with PLESK 8.1

Runtime error: 'undef' password passed to makePasswordNode at /usr/local/psa/PMM/agents/shared/agent.include.pl line 282.

Anyone have any insight?

 

[JLChafardet]

I'm getting the same exact error.

I'm getting that exact same error, i even tried "excluding" the domain where that line showed up, nothing happens, the error showes anyway.

but from the control panel, i can run backup for every client account. its a pain in the ***.

 

[ps4you]

After Upgrade from 7.5.4 to 8.1 - i have the same Problem: Runtime error: 'undef' password passed to makePasswordNode at /usr/local/psa/PMM/agents/shared/agent.include.pl line 282. When i exclude the client-the backup works.

Lg
ps4you

 

[JLChafardet]

i got rid of the problem by deleting 1 domain that was expired.

so i dont know what could have been happening.

 

[ps4you]

I have problems with 2 Domains but they are not expired. When i backup this domains with the Plesk CP Backup the following error message are displayed:

Error in BackupState.doActivityRunner()
Traceback (most recent call last):
File "/usr/local/psa/admin/share/agent_runner/agent_runner.py", line 97, in doActivityRunner
newState = self.doActivity()
File "/usr/local/psa/admin/share/agent_runner/agent_runner.py", line 381, in doActivity
errtxt = runAgent(self, self.session)
File "/usr/local/psa/admin/share/agent_runner/agent_runner.py", line 249, in runAgent
cmd.spawn()
File "/usr/local/psa/admin/lib/python/subproc.py", line 237, in spawn
proc.run()
File "/usr/local/psa/admin/lib/python/subproc.py", line 193, in run
BaseSubprocess.run(self)
File "/usr/local/psa/admin/lib/python/subproc.py", line 177, in run
self.wait()
File "/usr/local/psa/admin/lib/python/subproc.py", line 197, in wait
BaseSubprocess.wait(self)
File "/usr/local/psa/admin/lib/python/subproc.py", line 187, in wait
raise NonzeroExitException(self, os.WEXITSTATUS(status))
NonzeroExitException: was finished with exit code 255

When i exclude this 2 Domains the backup is done without any error messages.

On the command line (cronjob)i must exclude the Client and the backup is working.

Kind regards

ps4you

 

[ps4you]

Have anyone a solution?

 

[Traged1]

We had to exlude the client to get the backup to complete, nothing else we tried would work at all.

 

[Traged1]

Ok well this is still occurring, but I think i may have just found a new lead:

I have isolated the domain that is not able to be backed up by plesk.

Lets say domain1.com

Since the error refers to a password error, I tried resetting all the passwords for this domain account. that did not help,

I went in to the domain's setup button to see if there was any trouble I could find in there, and I noticed that I was unable to switch the webstats from being protected by the pleskdir login. This is the error I got:

Error: Unable to update hosting preferences: ProtDir::delete() failed: ProtectedDirUsersList::remove() failed: ProtDirUser::delete failed: Account::delete() failedbject ID is invalid

based on this error i believe that our backup trouble for this domain may in deed by becuase the username & password for the webstats protected directory is pooched.

Now I have to figuire out how to reset the password manually through Mysql console and we should have solved this issue for the back?