Backup Error

[Wikibear]

Since a week i have backup errors.

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-02-01-031202.993/migration.result">
<object name="u65611872" type="client">
<message id="74a59f12-7c52-4847-8ba2-17adbe03f2f0" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="9f70ecaf-79de-422a-8865-07236332dea0" severity="error" code="msgtext">
<description>Invalid dump file name ''. Cannot determine backup prefix.</description>
</message>
<message id="e9faca23-574a-497b-8a0e-a91b183eba0c" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-02-01-031202.993') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x1e526d8)', 'HASH(0x1e4bf98)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
main:erform('verbose', 0, 'split-size', 2146435072, 'only-hosting', 1, 'session-path', '/usr/local/psa/PMM/sessions/2013-02-01-031202.993', 'profile-name', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x786390)', 'HASH(0x786558)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
</description>
</message>
<message id="23474ec9-888f-4a4c-82b6-41ff9db0f1d5" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
</object>
</execution-result>

Running system is openSuSE 12.1 with Plesk 11.0.9

Thanks for help or hint.

 

[IgorG]

Any additional details from related error messages in Backup logs?

/usr/local/psa/PMM/sessions/<session>/psadump.log
/usr/local/psa/PMM/sessions/<session>/migration.log
/usr/local/psa/PMM/logs/migration.log
/usr/local/psa/PMM/logs/pmmcli.log

 

[Wikibear]

Its attached on this thread. But there is no migration.log sorry.

 

[Alexander Bechtold]

Same problem since auto update, they don`t make backups and no logs.

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-02-03-115941.426/migration.result">
<object name="XXXXXXXX" type="reseller">
<object name="XXXXXXXX" type="client">
<message id="843fa541-b815-48c6-835b-a82faabdf1a6" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="24e6ce3f-363e-4faf-837f-060e58ff28bc" severity="error" code="msgtext">
<description>Invalid dump file name ''. Cannot determine backup prefix.</description>
</message>
<message id="ec925793-c54c-4b9d-80a4-d0edaa075b02" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
main::checkDump('/srv/verwaltung/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-02-03-115941.426') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 415
eval {...} called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 407
Error::subs::try('CODE(0x2269e58)', 'HASH(0x2279a68)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
main:erform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-02-03-115941.426', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 408
eval {...} called at /usr/lib/perl5/vendor_perl/5.12.3/Error.pm line 407
Error::subs::try('CODE(0x8ccc50)', 'HASH(0x8ccdb8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
</description>
</message>
<message id="4ff7108c-3d26-42ac-8c82-6452211bae19" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
</object>
</object>
</execution-result>

 

[AxelN]

Hello since 26.01.2013 I have the same Problem:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-02-03-061401.326/migration.result">
<object name="generali" type="client">
<message id="fc6086f1-3709-4b23-8c5a-a2a3ef93cf85" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="963772d0-dfa6-45aa-8713-05d53043dce6" severity="error" code="msgtext">
<description>Invalid dump file name ''. Cannot determine backup prefix.</description>
</message>
<message id="d1ba92e2-4888-415a-8da5-00042bf4e09b" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-02-03-061401.326') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x1e52230)', 'HASH(0x1f77168)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
main:erform('verbose', 0, 'clients-id', 'ARRAY(0x7867f8)', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-02-03-061401.326', 'profile-name', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x786390)', 'HASH(0x786558)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
</description>
</message>
<message id="78ae2a4a-debc-4e7d-82ef-04b9a20d70f7" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
</object>
</execution-result>

I didn't change anything on the Server. Was this an auto update?

 

[IgorG]

Someone, please fill detailed report with help of this template - http://forum.parallels.com/showthread.php?t=106113
There should be steps-to-reproduce, logs and all other necessary details.

 

[AxelN]

describing the Backup Error, using the Template

---------------------------------------------------------------
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
---------------------------------------------------------------
Parallels Plesk Panel v11.0.9_build110120608.15 os_SuSE 12.1
psa-backup-manager 11.0.9-suse12.1.build110120608.15

---------------------------------------------------------------
PROBLEM DESCRIPTION
---------------------------------------------------------------
The error occurs when i try to backup a Customer in Plesk with the backup manager.

---------------------------------------------------------------
STEPS TO REPRODUCE
---------------------------------------------------------------
I try it to the FTP-Repository and to the Server-Repository with the same result the backup fails.


---------------------------------------------------------------
ACTUAL RESULT
---------------------------------------------------------------
Here the error Code from one Customer. Every backup try produce a similare error Code:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-02-05-064402.81/migration.result">
<object name="kundeF" type="client">
<message id="0dfd367b-75de-4ab0-8d47-315c34bf58ba" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="a42f9d33-208b-4f86-83da-cc4fd2f5a8cb" severity="error" code="msgtext">
<description>Invalid dump file name ''. Cannot determine backup prefix.</description>
</message>
<message id="d852c1ef-7c74-489e-85e8-18efcbb8894b" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-02-05-064402.81') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x1e52240)', 'HASH(0x2079fe8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
main:erform('verbose', 0, 'clients-id', 'ARRAY(0x7867f8)', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-02-05-064402.81', 'profile-name', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x786390)', 'HASH(0x786558)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
</description>
</message>
<message id="3d900d7b-51a6-4753-81ac-979e59eadd20" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
</object>
</execution-result>

---------------------------------------------------------------
EXPECTED RESULT
---------------------------------------------------------------
Backup of the customer on server repository or ftp repository

---------------------------------------------------------------
ANY ADDITIONAL INFORMATION
--------------------------------------------------------------
I didn't change anything on the configuration on the Server. (Auto-update is on)
The last correct Backup: Jan 26, 2013 11:14 PM

 

[IgorG]

---------------------------------------------------------------
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
---------------------------------------------------------------
Parallels Plesk Panel v11.0.9_build110120608.15 os_SuSE 12.1
psa-backup-manager 11.0.9-suse12.1.build110120608.15

Version of installed MU?

 

[AxelN]

Do you mean the micro update?

If you mean the micro update:

cat /root/.autoinstaller/microupdates.xml


<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<patches>
<product id="plesk" version="11.0.9" installed-at="20121214T154803">
<patch version="35" timestamp="" installed-at="20130201T123436" />
</product>
</patches>

 

[IgorG]

Thanks.
I have created corresponding request to developers (#1585822 for your reference)
I will update thread with results as soon as I receive them.

 

[Alexander Bechtold]

Thanks AxelN,

for us same situation an versions on an suse system. Hope paralles have an solution for this.

Alex

 

[StTiLa]

Anything new?
Same problem here.

Do you have a clue, when you'll find a solution?

 

[AxelN]

Please hurry up!

Please hurry up! We cannot backup our Servers!

 

[AxelN]

pleskbackup on the command line doesn't work to

I also try Pleskbackup on the commandline. It fails with an runtime error

 

[IgorG]

Please hurry up! We cannot backup our Servers!

Have you tried contact Support Team? They will help you much more faster with fixing this issue directly on your server.

 

[Alexander Bechtold]

Doesn`t work when you get plesk from provider and provider doesn`t support.

 

[AxelN]

=>"Doesn`t work when you get plesk from provider and provider doesn`t support."
I have the same Problem.

This is a bug that plesk provide us with a update!! Please correct this.
I dont want pay any Money for a fault from Parallels.

 

[IgorG]

=>"Doesn`t work when you get plesk from provider and provider doesn`t support."
I have the same Problem.

This is a bug that plesk provide us with a update!! Please correct this.
I dont want pay any Money for a fault from Parallels.

Request is already submitted. You have ID of this request and you can provide it to Support Team. I wrote here a lot of times already - you will be refunded for your ticket if it is really bug in Plesk!

 

[AxelN]

Thx at lot

Thx, i didnt new that.

 

[kein0815]

Same error here

Pls fix that bug, it has been provided with Parallels update. No backup is working at all! This must be a high priority case!