Resolved BoldGrid don't work - problem whit license key.

[Alberto Pizzarelli]

Hello,

i want test BoldGrid extension on my server whit plesk Ony 17.5, i have activate a license whit central panel, but when enter in BoldGrid section into plesk show me an error:


There was an error verifying the BoldGrid Connect Key. Please contact your site administrator to assist you with using BoldGrid.

i ha ve disable all firewall, but the problem persist.

anyone have some idea for this??

Thankyou adavance

Alberto.

 

[Alberto Pizzarelli]

an update:

in the image, plesk show the problem, the license key not valid.

 

[Alberto Pizzarelli]

anybody give me some advice on how to solve the problem ??

 

[IgorG]

Have you tried contact vendor of this extension - Create a website with WordPress in minutes | BoldGrid ?

 

[Alberto Pizzarelli]

please see the video:

Dropbox - Screen Recorded2017-07-11 10_01_49.mov

 

[Alberto Pizzarelli]

Ciao Igor,

Yes, i'have open the ticket to vendor, I think the problem is both of them.

 

[BoldGrid]

I am sorry to hear you are having issues with getting the BoldGrid Extension working. We rolled out a fix to address the issue your video shows on July 12th, and it should have corrected the problem you are having. If you are still having problems, feel free to reach out to us directly by emailing support@boldgrid.com and we will gladly look into it further if need be.