Question Bug in server resources?

[DonFrank]

Dear Plesk and Plesk Forum Users,

Our hosting company told us that the amount of resources shown in the Plesk Panel is incorrect: They told us that it should be a bug in the Plesk System.

According to the Plesk Panel, we have 69244.03MB of Disk Space in use (about 68GB) and 30487.5MB of Traffic (about 30GB)

while the internal system of the hosting company says we are using 87GB (28% more) disk space and 517GB (about 1600% more) traffic

Could you please confirm there is a bug on your side? Because we are calculating the cost for our customers based on the usage shown in the Plesk Panel.
And is there an estimated date when it will be resolved?

Thanks in advance,
Frank

 

[IgorG]

I would not hurry with a statement about the bug in Plesk. We do not know the bugs with the calculation of statistics in Plesk.
First of all I would suggest you sort it out on your side. For better understanding please read carefully this documentation - About Disk Space Usage Calculation
Also you can try to re-calculate statistics for your domain with help of this KB article - How to recalculate statistics for a particular domain in Plesk? and check results.

 

[MarkM]

Hmmm it sounds like you're on a reseller plan so not sure what level of access you have but you could try a PHP script to read the directory size;

How to get directory size in PHP