Cannot create additional ftp users

[KingWeb]

I have successfully removed all the extra packages but still get the same error when I try to add a subscription:

Error: system user update is failed: Unable to create system user: usermng: PAM password change failed: 24, Failed preliminary check by password service

importing an account just fails

I have the correct packages installed:

[root@cl-240 ~]# rpm --qf "%{n}-%{version}-%{release}_%{arch}\n" -qa |grep pam
pam_smb-1.1.7-7.2.1_x86_64
pam_ccreds-3-5_x86_64
psa-spamassassin-10.10.1-cos5.build1010110120.18_x86_64
pam_passwdqc-1.0.2-1.2.2_x86_64
pam_krb5-2.2.14-15_x86_64
spamassassin-3.2.5-1.el5_x86_64
pam_pkcs11-0.5.3-23_x86_64
psa-libpam-plesk-10.10.1-cos5.build1010110120.18_x86_64
pam-0.99.6.2-6.el5_5.2_x86_64

Tried
/etc/init.d/psa stop
/etc/init.d/psa start
and rebooting

please advise

thanks Todd

 

[abdicarcomm]

We get the same issue after upgrade from 9.5 to 10.1.1:

Error: system user update is failed: Unable to create system user: usermng: PAM password change failed: 24, Failed preliminary check by password service System error 111: Connection refused

We tried all suggestions, we search in google, and well there is nothing. We use Plesk licensing from a Plesk distribuitor, and we can not open a ticket with parallels.

Some one gets this fixed?

 

[kadoudal]

yes temp fixed ... Plesk bug

see Igor reply ..

http://forum.parallels.com/showthread.php?p=440385#post440385

 

[abdicarcomm]

We got this fix and we wrote an article (in Spanish) with all the related info in http://www.hackingballz.com/articul...ailed-Unable-to-create-system-user/Page1.html

Basically, you should replace the passwd and the system-auth with the configuration that we publish and it will start working. Tested in 3 different servers with those errors and all are working properly.

For the other error is due a bad line in the file, that we explain too in the article.