Issue Cannot receive emails 550 5.7.1 Command rejected.

[David Perez]

Hello, I'm trying to receive from an email account an email, but they gets this error:

host mail.domain.com [xxx.xx.29.70]
SMTP ERROR from remote mail server after pipelined DATA:
550 5.7.1 Command rejected.

I have Plesk Onyx 17.8

Where can I look for?

 

[Brujo]

a good starting point would be the logfiles
in your case please see in the /var/log/maillog if you can find the corresponding log entry for the mail which was rejected and post it here

 

[Igor Losev]

Hello @David Perez
Can you apply solution from this thread: Resolved - handlers_stderr: REJECT ?

 

[David Perez]

I get this error in the mail log of the sender:
018-04-04 19:38:37 1f3mMn-0001Hb-EA Sender identification U=quanticosoft D=quanticosoft.com S=javier@XXXX.com
2018-04-04 19:38:37 1f3mMn-0001Hb-EA SMTP connection outbound 1522863517 1f3mMn-0001Hb-EA quanticosoft.com email@XXXX.net
2018-04-04 19:38:37 SMTP 57831 closed by QUIT
2018-04-04 19:38:38 1f3mMn-0001Hb-EA [xxxxxxx] SSL verify error: certificate name mismatch: DN=\"/CN=s1.server.net\" H=\"mail.server.net\"
2018-04-04 19:38:38 1f3mMn-0001Hb-EA ** email@email.org R=dkim_lookuphost T=dkim_remote_smtp H=mail.server.net [xxxxxx] X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no: SMTP error from remote mail server after pipelined DATA: 550 5.7.1 Command rejected
2018-04-04 19:38:38 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1f3mMn-0001Hb-EA
2018-04-04 19:38:38 1f3mMo-0001Hq-GT <= <> R=1f3mMn-0001Hb-EA U=mailnull P=local S=2304 T=\"Mail delivery failed: returning message to sender\" for javier@xxxxt.com
2018-04-04 19:38:38 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1f3mMo-0001Hq-GT
2018-04-04 19:38:38 1f3mMn-0001Hb-EA Completed