• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Cannot upgrade from 7.5.4 to 8.4.0

R

rvogti

Guest
I have a full Plesk backup tools-type backup available, although my understanding is that I would need to re-install 7.5.4 in order to use that, and then re-attempt upgrading from there. I can't even get 7.5.4 to work at this point - psa refuses to start, and the default apache page is displayed.

This is from the install program:

To select or deselect a component, enter its number;
Type a number or a character of desired action [N]:
Exchanging information with licensing server.base
Downloading the file PSA_8.4.0/plesk_getkeyinfo.sh: 100% done.
The key is for version 8.0.x, but the product version is 7.5.4
PHP Fatal error: Unable to start psakey module in Unknown on line 0
Failed to check whether a new license key is available.
The installation will not continue.

Continuing with the upgrade without having an appropriate product license
will result in the installation of a default license with limited
functionality. Administrators are advised to first acquire the appropriate
license before continuing with the product upgrade.

Do you want to continue?

Type either Yes or No:
[N]: Yes
Retrieving information about the installed packages...
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/build-8.4.0-rhel3-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
Downloading the file PSA_8.4.0/update-rpm-RedHat-el3-i386/update-8.4.0-rhel3-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
Downloading the file PSA_8.4.0/thirdparty-rpm-RedHat-el3-i386/thirdparty-8.4.0-rhel3-i386.hdr.gz: 12%..21%..30%..43%..52%..61%..70%..83%..92%..100% done.
Determining the packages that need to be installed.
Warning: packages conflict by files detected: package psa-key-7.5-rhel3.build75050824.12.noarch
conflict with package psa-8.4.0-rhel3.build84080425.19.i586
both have file /usr/local/psa/tmp/psa.key with different md5 sum.
Warning: packages conflict by files detected: package psa-api-cli-7.5.4-rhel3.build75060321.20.noarch
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/bin/update_list.py with different md5 sum.
Warning: packages conflict by files detected: package psa-api-common-7.5.4-rhel3.build75060321.20.noarch
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/plib/api-common/CustomButtonManipulator.php with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package plesk-skins-8.4.0-0.95636.noarch
both have file /usr/local/psa/admin/htdocs/skins/aqua.compact/css/general.css with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package psa-backup-manager-8.4.0-rhel3.build84080425.19.i586
both have file /usr/local/psa/admin/plib/templates/backup/backup_dialog.tpl with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package psa-autoinstaller-3.3.1-build33080407.16.i586
both have file /usr/local/psa/admin/sbin/autoinstaller with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/sbin/vzcp_auth with different md5 sum.
Warning: packages conflict by files detected: package plesk-skins-8.4.0-0.95636.noarch
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/htdocs/skins/aqua.compact/css/general.css with different md5 sum.
Warning: packages conflict by files detected: package psa-8.4.0-rhel3.build84080425.19.i586
conflict with package psa-key-7.5-rhel3.build75050824.12.noarch
both have file /usr/local/psa/tmp/psa.key with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-api-cli-7.5.4-rhel3.build75060321.20.noarch
both have file /usr/local/psa/admin/bin/update_list.py with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-api-common-7.5.4-rhel3.build75060321.20.noarch
both have file /usr/local/psa/admin/plib/api-common/CustomButtonManipulator.php with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/sbin/vzcp_auth with different md5 sum.
Warning: packages conflict by files detected: package psa-autoinstaller-3.3.1-build33080407.16.i586
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/sbin/autoinstaller with different md5 sum.
Warning: packages conflict by files detected: package psa-backup-manager-8.4.0-rhel3.build84080425.19.i586
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/plib/templates/backup/backup_dialog.tpl with different md5 sum.
Preparing Your System for Product Installation
===============================================================================

There are 1 packages required for product to function properly, which
were not found in your system.

There are 1 packages that need to be upgraded
in order to install the product.



N) Install packages; P) Go back;
Q) Cancel installing; L) Show a list of packages;
Select action [N]: l
1. perl-Mail-SpamAssassin-3.1.0-1.i386
2. spamassassin-3.1.0-1.i386
3. [R] mod_webapp-4.1.29-41psa.rhel3.i586
4. [R] psa-agent-1.3.5-75060321.20.noarch
5. [R] psa-api-cli-7.5.4-rhel3.build75060321.20.noarch
6. [R] psa-api-common-7.5.4-rhel3.build75060321.20.noarch
7. [R] psa-api-rpc-doc-7.5.4-rhel3.build75060321.20.noarch
8. [R] psa-api-rpc-protocol-7.5.4-rhel3.build75060321.20.noarch
9. [R] psa-bu-7.5.4-rhel3.build75060321.20.i586
10. [R] psa-hotfix5-7.5.4-rhel3.build75060118.18.i586
11. [R] psa-hotfix6-7.5.4-rhel3.build75060321.20.i586
12. [R] psa-hotfix7-7.5.4-rhel3.build75060413.12.i586
13. [R] psa-hotfix8-7.5.4-rhel3.build75060617.18.i586
14. [R] psa-key-7.5-rhel3.build75050824.12.noarch
15. [R] psa-pre-keyupdate-7.5.4-rhel3.build75050824.12.i586
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
Preparing Your System for Product Installation
===============================================================================

There are 1 packages required for product to function properly, which
were not found in your system.

There are 1 packages that need to be upgraded
in order to install the product.



N) Install packages; P) Go back;
Q) Cancel installing; L) Show a list of packages;
Select action [N]:
Determining the amount of free disk space
===============================================================================

Plesk and operating system packages will be downloaded and saved to the
directory '/root/parallels'.

Required disk space: 60.91 Mb.

Available disk space: 19073.65 Mb.
 
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-8.4.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-api-8.4.0-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-awstats-configurator-1.0.0-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-horde-3.1.7-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-hotfix4-8.4.0-rhel3.build84080514.18.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-imp-4.1.6-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-ingo-1.1.5-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-kronolith-2.1.8-rhel3.build84080514.18.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-libpam-plesk-8.4.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-mimp-1.0.2-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-mnemo-2.1.2-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-passwd-3.0.1-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-turba-2.1.7-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-updates-8.4.0-rhel3.build84080514.18.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/docs/psa-manual-custom-skin-guide-8.4.0-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/PPWSE/PPWSE-1.1-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/api/psa-api-rpc-8.4.0-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/migration/psa-migration-manager-8.4.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-Apache-ASP-2.57-0.93298.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-Font-AFM-1.18-70.95787.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-FreezeThaw-0.43-70.95787.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-HTML-Format-1.23-70.95787.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-MLDBM-2.01-70.95787.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-MLDBM-Sync-0.30-70.95787.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/java/mod_jk-ap20-1.2.15-42psa.rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/java/psa-tomcat-configurator-8.4.0-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/firewall/psa-firewall-1.0.1-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/vpn/psa-vpn-2.0.1-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/fileserver/psa-fileserver-1.0.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/sshterm/SSHTerm-0.2.2-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/watchdog/psa-watchdog-2.0.3-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/csgs/cs-gs-2.0.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/bf1942/psa-bf1942-1.0.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/drweb/drweb-qmail-4.33-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/drweb/drweb-updater-4.33-rh4_psa.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/mail/psa-spamassassin-8.4.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/mail/psa-qmail-rblsmtpd-0.70-rhel3.build84080514.18.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/backup/psa-backup-manager-8.4.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/update-rpm-RedHat-el3-i386/spamassassin-3.1.0-1.i386.rpm:
Downloading the file PSA_8.4.0/update-rpm-RedHat-el3-i386/perl-Mail-SpamAssassin-3.1.0-1.i386.rpm:
Starting installation of packages
Warning: packages conflict by files detected: package psa-8.4.0-rhel3.build84080425.19.i586
conflict with package psa-key-7.5-rhel3.build75050824.12.noarch
both have file /usr/local/psa/tmp/psa.key with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-api-cli-7.5.4-rhel3.build75060321.20.noarch
both have file /usr/local/psa/admin/bin/update_list.py with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-api-common-7.5.4-rhel3.build75060321.20.noarch
both have file /usr/local/psa/admin/plib/api-common/CustomButtonManipulator.php with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/sbin/vzcp_auth with different md5 sum.
Warning: packages conflict by files detected: package psa-backup-manager-8.4.0-rhel3.build84080425.19.i586
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/plib/templates/backup/backup_dialog.tpl with different md5 sum.
Warning: packages conflict by files detected: package psa-key-7.5-rhel3.build75050824.12.noarch
conflict with package psa-8.4.0-rhel3.build84080425.19.i586
both have file /usr/local/psa/tmp/psa.key with different md5 sum.
Warning: packages conflict by files detected: package psa-api-cli-7.5.4-rhel3.build75060321.20.noarch
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/bin/update_list.py with different md5 sum.
Warning: packages conflict by files detected: package psa-api-common-7.5.4-rhel3.build75060321.20.noarch
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/plib/api-common/CustomButtonManipulator.php with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package psa-backup-manager-8.4.0-rhel3.build84080425.19.i586
both have file /usr/local/psa/admin/plib/templates/backup/backup_dialog.tpl with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/sbin/vzcp_auth with different md5 sum.
Installing the package mod_jk-ap20-1.2.15-42psa.rhel3.build84080425.19.i586, psa-8.4.0-rhel3.build84080425.19.i586, psa-libpam-plesk-8.4.0-rhel3.build84080425.19.i586, psa-api-8.4.0-rhel3.build84080425.19.noarch, psa-vpn-2.0.1-rhel3.build84080425.19.i586, psa-fileserver-1.0.0-rhel3.build84080425.19.i586, psa-backup-manager-8.4.0-rhel3.build84080425.19.i586, psa-manual-custom-skin-guide-8.4.0-rhel3.build84080425.19.noarch, psa-bf1942-1.0.0-rhel3.build84080425.19.i586, cs-gs-2.0.0-rhel3.build84080425.19.i586, psa-migration-manager-8.4.0-rhel3.build84080425.19.i586, psa-watchdog-2.0.3-rhel3.build84080425.19.i586, psa-firewall-1.0.1-rhel3.build84080425.19.i586, psa-api-rpc-8.4.0-rhel3.build84080425.19.noarch, psa-spamassassin-8.4.0-rhel3.build84080425.19.i586, psa-tomcat-configurator-8.4.0-rhel3.build84080425.19.noarch, spamassassin-3.1.0-1.i386, perl-Mail-SpamAssassin-3.1.0-1.i386
error: Failed dependencies:
psa-pre >= 7.5.4 is needed by (installed) psa-locale-base-en-US-7.5.4-rhel3.build75051115.01
ERROR: Unable to install the requested packages because of package dependency problems.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please, contact product technical support.
 
Here's what's installed after the installer terminates:

[root@jupiter plesk]# rpm -qa | grep psa
perl-HTML-Format-1.23-51psa
psa-sbm2-1.0-49
psa-tomcat-configurator-7.5.4-rhel3.build75050824.12
perl-MLDBM-Sync-0.30-61psa
psa-qmail-1.03-rhel3.build84080425.19
drweb-base-4.33-rh5_psa
psa-kronolith-2.1-rhel3.build75060412.17
psa-pre-keyupdate-7.5.4-rhel3.build75050824.12
psa-key-7.5-rhel3.build75050824.12
psa-vpn-1.0.0-rhel3.build75050824.12
psa-imp-4.1-rhel3.build75060410.18
psa-api-rpc-7.5.4-rhel3.build75050930.11
psa-fileserver-1.0.0-rhel3.build75050824.12
psa-pylibplesk-8.4.0-rhel3.build84080425.19
psa-courier-imap-add-8.4.0-rhel3.build84080425.19
psa-bu-7.5.4-rhel3.build75060321.20
psa-api-rpc-doc-7.5.4-rhel3.build75060321.20
psa-api-cli-7.5.4-rhel3.build75060321.20
psa-pear-1.4.9-20060517.1
psa-qmail-rblsmtpd-0.70-rhel3.build75050824.12
psa-locale-base-en-US-8.4.0-rhel3.build84080425.19
psa-locale-base-en-US-7.5.4-rhel3.build75051115.01
psa-logrotate-3.7-rhel3.build84080425.19
psa-hotfix6-7.5.4-rhel3.build75060321.20
psa-autoinstaller-3.3.1-build33080407.16
drweb-daemon-4.33-rh5_psa
psa-api-rpc-protocol-7.5.4-rhel3.build75060321.20
psa-ingo-1.1-rhel3.build75060412.17
psa-api-common-7.5.4-rhel3.build75060321.20
psa-api-rpc-7.5.4-rhel3.build75060321.20
psa-manual-custom-skin-guide-7.5.4-rhel3.build75050824.12
psa-hotfix5-7.5.4-rhel3.build75060118.18
psacct-6.3.2-35.rhel3
psa-hotfix7-7.5.4-rhel3.build75060413.12
psa-bf1942-1.0.0-rhel3.build75050824.12
frontpage-5.0-72psa.rhel3
psa-hotfix8-7.5.4-rhel3.build75060617.18
psa-proftpd-xinetd-1.3.1-rhel3.build84080425.19
psa-agent-1.3.5-75060321.20
psa-migration-manager-7.5.4-rhel3.build75060321.20
psa-watchdog-1.0.0-rhel3.build75060321.20
psa-mnemo-2.1-rhel3.build75060412.17
psa-qmail-1.03-rhel3.build75060321.20
psa-7.5.4-rhel3.build75050824.12
perl-Font-AFM-1.18-61psa
psa-firewall-1.0.1-rhel3.build75050824.12
psa-proftpd-1.3.1-rhel3.build84080425.19
psa-php4-configurator-1.4.0-rhel3.build84080425.19
mod_webapp-4.1.29-41psa.rhel3
psa-spamassassin-7.5.4-rhel3.build75060617.18
psa-passwd-3.0-rhel3.build75060412.17
psa-horde-3.1.1-rhel3.build75060413.11
perl-FreezeThaw-0.43-61psa
perl-MLDBM-2.01-61psa
psa-ftputil-8.4.0-rhel3.build84080425.19
psa-sbm-1.1-35
drweb-updater-4.33-rh3_psa
psa-turba-2.1-rhel3.build75060412.17
psa-boost-1.32.0-6
 
You need to update in steps.
First you update to plesk 8 from the command line
Then you ask for swsoft for a new license.
After that the upgrade has to be simple.
 
Ok, didn't realize that. The upgrade crashed mid-way through and I had to get SWsoft to come fix it. By the way, anyone know what qmail-remote.moved is?
 
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