• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Can't access updater

C

CJZ

Basic Pleskian
I just went to try and see if there are any updates for Plesk and when I tried to open the updater from the Panel link, it can no longer load. What log file should I be looking at? I am currently running Panel 10.3.1 on Centos 5.

Also I am still having issues with changing my cutomer's PHP handler.

---------------------------------------------------------------
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk Panel 10.3.1 Centos 5 Linux 2.6.18-194.26.1.el5xen

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
The current problem is that I cannot switch my customer's PHP handler even though I changed the one in the subscription and synced them. They were restored from my last 10.3.0 install and that install had some glitches in switching them since only a few were running how they should (CGI/FCGI).

Switching the PHP handler in the subscription for the customer and syncing

ACTUAL RESULT
the handler is not updated for the user and their site is running under the original handler

EXPECTED RESULT
should result in the website files being controled by the selected handler for PHP

ANY ADDITIONAL INFORMATION
--I have tried changing the setting and rebooting httpd then the server itself
--------------------------------------------------------------
 
Regarding updater make sure thatyou have not firewalled port 8447
 
Additional information:

After running /usr/local/psa/admin/bin/autoinstaller , it replies with "BUSY: Update operation was locked by another update process". I tried rebooting and the same issue occured.

If I reboot and run the autoinstaller from the command line, I can make it through the update process.

Also, I get package dependency problems when running "yum update". I only updated my software using Plesk's updater (apache wouldn't update). Is there a package that Plesk is installing that crashes the updater? (I would guess an issue with the PHP 5.3 install since many of the dependencies begin with PHP53-)
 
Last edited:
More information.

The following is everything when trying to run a 'yum update':

Code: 
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * atomic: www5.atomicorp.com
Excluding Packages from Plesk Server Administrator
Finished
Setting up Update Process
Resolving Dependencies
--> Running transaction check
---> Package awstats.noarch 0:6.95-11032115.swsoft set to be updated
---> Package cyrus-sasl-sqlite3.x86_64 0:1.0.1-11032115 set to be updated
---> Package libsepol.i386 0:2.0.36-1.el5.art set to be updated
---> Package libsepol.x86_64 0:2.0.36-1.el5.art set to be updated
---> Package perl-Archive-Tar.noarch 1:1.39.1-2.el5.art set to be updated
---> Package perl-Text-Iconv.x86_64 0:1.2-71.11032115 set to be updated
---> Package php.x86_64 0:5.3.6-5.el5.art set to be updated
---> Package php-cli.x86_64 0:5.3.6-5.el5.art set to be updated
--> Processing Dependency: libedit.so.0()(64bit) for package: php-cli
---> Package php-common.x86_64 0:5.3.6-5.el5.art set to be updated
---> Package php-gd.x86_64 0:5.3.6-5.el5.art set to be updated
--> Processing Dependency: libt1.so.5()(64bit) for package: php-gd
---> Package php-imap.x86_64 0:5.3.6-5.el5.art set to be updated
---> Package php-ioncube-loader.x86_64 1:4.0.5-1.el5.art set to be updated
--> Processing Dependency: php-devel for package: php-ioncube-loader
---> Package php-mbstring.x86_64 0:5.3.6-5.el5.art set to be updated
---> Package php-mysql.x86_64 0:5.3.6-5.el5.art set to be updated
--> Processing Dependency: libmysqlclient.so.16(libmysqlclient_16)(64bit) for package: php-mysql
--> Processing Dependency: libmysqlclient.so.16()(64bit) for package: php-mysql
---> Package php-pdo.x86_64 0:5.3.6-5.el5.art set to be updated
---> Package php-xml.x86_64 0:5.3.6-5.el5.art set to be updated
--> Processing Dependency: php53 >= 5.3.0 for package: php53-sqlite2
--> Processing Dependency: php53 for package: psa-php53-configurator
--> Processing Dependency: php53-cli for package: psa-php53-configurator
--> Processing Dependency: php53-gd for package: psa-php53-configurator
--> Processing Dependency: php53-imap for package: psa-php53-configurator
--> Processing Dependency: php53-mbstring for package: psa-php53-configurator
--> Processing Dependency: php53-mysql for package: psa-php53-configurator
--> Processing Dependency: php53-pdo for package: psa-php53-configurator
--> Processing Dependency: php53-xml for package: psa-php53-configurator
---> Package psa-atmail.noarch 1:1.04-3.el5.art set to be updated
---> Package psa-pear.noarch 0:1.9.1-20100810.11032115 set to be updated
---> Package psa-spf2.x86_64 0:1.2.9-11042710 set to be updated
---> Package spamassassin.x86_64 1:3.2.5-1.el5.art set to be updated
---> Package sw-cp-server.x86_64 0:1.0-7.201106221135.centos5 set to be updated
--> Running transaction check
---> Package libedit.x86_64 0:3.0-2.20090923cvs.el5.art set to be updated
---> Package mysqlclient16.x86_64 0:5.1.57-1.el5.art set to be updated
---> Package php-devel.x86_64 0:5.3.6-5.el5.art set to be updated
--> Processing Dependency: php53 >= 5.3.0 for package: php53-sqlite2
--> Processing Dependency: php53 for package: psa-php53-configurator
--> Processing Dependency: php53-cli for package: psa-php53-configurator
--> Processing Dependency: php53-gd for package: psa-php53-configurator
--> Processing Dependency: php53-imap for package: psa-php53-configurator
--> Processing Dependency: php53-mbstring for package: psa-php53-configurator
--> Processing Dependency: php53-mysql for package: psa-php53-configurator
--> Processing Dependency: php53-pdo for package: psa-php53-configurator
--> Processing Dependency: php53-xml for package: psa-php53-configurator
---> Package t1lib.x86_64 0:5.1.2-2.el5.art set to be updated
--> Processing Dependency: libXaw.so.7()(64bit) for package: t1lib
--> Processing Dependency: libXt.so.6()(64bit) for package: t1lib
--> Running transaction check
---> Package libXaw.x86_64 0:1.0.2-8.1 set to be updated
--> Processing Dependency: libXmu.so.6()(64bit) for package: libXaw
---> Package libXt.x86_64 0:1.0.2-3.2.el5 set to be updated
--> Processing Dependency: libSM.so.6()(64bit) for package: libXt
--> Processing Dependency: php53 >= 5.3.0 for package: php53-sqlite2
--> Processing Dependency: php53 for package: psa-php53-configurator
--> Processing Dependency: php53-cli for package: psa-php53-configurator
--> Processing Dependency: php53-gd for package: psa-php53-configurator
--> Processing Dependency: php53-imap for package: psa-php53-configurator
--> Processing Dependency: php53-mbstring for package: psa-php53-configurator
--> Processing Dependency: php53-mysql for package: psa-php53-configurator
--> Processing Dependency: php53-pdo for package: psa-php53-configurator
--> Processing Dependency: php53-xml for package: psa-php53-configurator
--> Running transaction check
---> Package libSM.x86_64 0:1.0.1-3.1 set to be updated
---> Package libXmu.x86_64 0:1.0.2-5 set to be updated
--> Processing Dependency: php53 >= 5.3.0 for package: php53-sqlite2
--> Processing Dependency: php53 for package: psa-php53-configurator
--> Processing Dependency: php53-cli for package: psa-php53-configurator
--> Processing Dependency: php53-gd for package: psa-php53-configurator
--> Processing Dependency: php53-imap for package: psa-php53-configurator
--> Processing Dependency: php53-mbstring for package: psa-php53-configurator
--> Processing Dependency: php53-mysql for package: psa-php53-configurator
--> Processing Dependency: php53-pdo for package: psa-php53-configurator
--> Processing Dependency: php53-xml for package: psa-php53-configurator
--> Finished Dependency Resolution
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-xml is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-mbstring is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-cli is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-pdo is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-mysql is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53 is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-gd is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-imap is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
php53-sqlite2-5.3.2-11041315.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53 >= 5.3.0 is needed by package php53-sqlite2-5.3.2-11041315.x86_64 (installed)
 You could try using --skip-broken to work around the problem
 You could try running: package-cleanup --problems
                        package-cleanup --dupes
                        rpm -Va --nofiles --nodigest
The program package-cleanup is found in the yum-utils package.
 
This is a *BUMP* due to the fact that this is still an issue. It keeps coming back. After I run the autoinstaller script and do an update to Plesk, it will come back (access web based) but then it will stop working again with the same errors.

Everything has been updated through Plesk and controlled by Plesk.
 
I am having the same issues. I really need help with this.
 
You must log in or register to reply here.

Similar threads

M
Resolved Missing HTTP_HOST causes incorrect URL generation in WP Toolkit
Replies
12
Views
2K
Maarten
M
W
Question Subscription locked except for when limits are reset to default?
Replies
0
Views
484
WeronikaS
W
X
Question Stopping Dedicated PHP FPM via CLI for single domain
Replies
0
Views
602
xero232
X
learning_curve
Resolved Permissions on some of the files packaged by Plesk are incorrect[ERROR] - Post 18.0.69 Upgrade
Replies
19
Views
1K
learning_curve
learning_curve
S
Issue htaccess header missing
Replies
1
Views
1K
SKDamon
S
Back
Top