cant create email with . in name

[WaDavid]

I am not 100% sure whether this is a smartermail problem or a plesk for windows problem as we upgraded to the latest plesk for windows and smartermail recently.

Server is running Windows 2003 32bit
Smartermail 5.5.3
Plesk for Windows 8.6.0.1

When I try to create an account for example:
name.surname@domain.com it doesn't work

However this does work:
namesurname@domain.com

Before the upgrade we had plesk 8.2.1 and Smartermail 4.2 on and with that we could create these accounts, in fact after the upgrade these accounts still exist and work just fine...though I don't know whether plesk pickup usage stats for them.

Here is the exact error plesk shows when trying to add this account:

Error: Unable update mailbox: mailmng failed: Can't find mail name.
Domain: domain.com [domain.com].
Mail name: name.surname.
Reason:
Failed to get the user 'dname.surname@domain.com'

For obvious reasons I changed the details but it still gives the idea I believe.

 

[MobileNow]

I think you need to pay Parallels $75 to fix the bug... good luck.

 

[WaDavid]

You say that now, and it might be a tiny bit funny, however I am sure that we won't be the only client having this problem and that it will get fixed, question is just when.

 

[henry@]

try a dash or _

try to use a - or _ option instead of a . like dname-name@domain.com or dname_name@domain.com unless you really need the .

 

[WaDavid]

It is the way the client wants it, otherwise I would be happy not to use it myself.

 

[arisd]

Good luck and share solution when you get it working ...

 

[henry@]

mail username with.

David, just for your information, I am running win2008 server with sql2008 and latest smartermail 5 and I am able to create email addresses within plesk in this format: user.name@domain.com without any problems and it works just fine.

Did you run the latest plesk patches 6.03?

No idea why you can't