Can't remove a subscription from a subscriber

[Nonapeptide]

I'm running Plesk 10.3 on CentOS 5.8. I have a subscriber that has three subscriptions associated with their account. Each subscription has one domain associated with it. The subscriber wants to remove one of the domains from their account, so I tried to remove the subscription from their account in Plesk Panel. I simply went to Hosting Services >> Subscriptions and selected the subscription's check box. From there, I clicked "remove" and waited. After a while, I see "Internal error." in red above the list of subscriptions.

I logged into the server as root via SSH and ran /usr/local/psa/bin/subscription --remove-subscription domain.com and receieved the error: "There is no such a service plan"

How can I remove this subscription? How can I remove the domain and its associated files? Ultimately, my goal is to remove the domain and its files from the server.

 

[Nonapeptide]

It should be noted that /usr/local/psa/bin/subscription --info domain.com will return all of the info for the domain / subscription. So it appears to be "there." All the files are on the file system. It's just that the remove command doesn't seem to be working.

 

[Nonapeptide]

Okay, first, it should be noted that the switches --remove-subscription and -r (aka --remove) do different things. That was part of my confusion. Here is the documentation for both commands. Notice the subtle differences:

--remove or -r <domain_name> Removes an existing subscription. If
specified name is the name of default
subscription domain, then removes
WHOLE subscription.

--remove-subscription <domain_name>
Removes the subscription association
with the specified hosting plan
add-on.

Really, --remove is what I wanted. However, now when running that command, I encounter this error:

mailmng failed: Some errors occured. See log for details

The log entries written when I perform a --remove operation are:

Jun 5 12:22:08 server mailmng[18077]: No such parameter 'handler-type' for handler '10-spam-ha1klu'
Jun 5 12:22:08 server mailmng[18077]: Unable to get type of handler: 10-spam-ha1klu
Jun 5 12:22:08 server mailmng[18077]: Some errors was occured in mass hook operation. errors: 1
Jun 5 12:22:08 server mailmng[18077]: Unable to delete some handlers for this mailname: support@domain.com

So now the problem is that there is no handler type for "10-spam-ha1klu" and/or the handler for a mailname associated with the domain can't be deleted. Not sure how to proceed with this. Any tips?

 

[Nonapeptide]

I tried to remove the mail address specifically with /usr/local/psa/admin/plib/api-cli/mail.php --remove support@domain.com and I got this error:

object ID is invalid

PHP Warning: Releasing semaphore 21 in request cleanup; File: Unknown, Line: 0

I checked /var/log/sw-cp-server/error_log:

2012-06-05T13:00:30-06:00 CRIT (2): Smb_Exception: mailmng failed: Some errors occured. See log for details
file: /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Mail/Name.php
line: 281
code: 0

and I also saw this:

mailmng: Unable to open file /usr/local/psa/handlers/info/10-spam-ha1klu/hook: No such file or directory

I'm getting the haunted feeling that mail handlers are borked. I looked at this KB article and searched for corrupted handlers. None were found, however I disabled the mail service, ran /usr/local/psa/admin/sbin/mchk --with-spam and restarted mail.

I see the same handler errors in /var/log/messages and I still get the same error when I try to remove the domain with /usr/local/psa/bin/subscription -r domain.com:

mailmng failed: Some errors occured. See log for details

Seemingly running out of options.

 

[Nonapeptide]

It appears that I've managed to get things to work. Part of the problem was my own over-cautious nature. When I ran the command to find corrupt headers nothing came back. However, as we all know now, the error logs were complaining about the 10-spam-ha1klu handler.

I merely moved the 10-spam-ha1klu folder, turned off the mail service, used mchk --with-spam, turned the service back on and then gave the domain removal one last try.

/usr/local/psa/bin/subscription -r domain.com

...and waited. It took a few minutes, but finally the domain was removed! So far, no errors or quirks seem to exist.

 

[Faris Raouf]

Excellent detective work. Thanks for posting the solution. It should come in handy for others at some point.

 

[skb1963]

How do you remove the subscription from 11.x if it is a failed subscription. I tried all of the suggestions in this thread, but it says that domain name does not exist or does not belong to any customer.