Resolved can't remove subscription / domain : failed to parse response

[LoïcM]

from panel.log :

[06-Oct-2016 08:24:22 Europe/Berlin] PleskPMMResponseException: Failed to parse response. Reason: Failed to read data from stream Process output:
file: /opt/psa/admin/plib/backup/protocol/PMMConnector.php
line: 708
code: 0
trace: #0 /opt/psa/admin/plib/backup/protocol/PMMConnector.php(582): PMMConnector->getResponse(Object(StreamXMLReader))
#1 /opt/psa/admin/plib/backup/BackupServerWideSettings.php(224): PMMConnector->getConfigParameters()
#2 /opt/psa/admin/plib/backup/BackupServerWideSettings.php(24): BackupServerWideSettings->init()
#3 /opt/psa/admin/plib/backup/ScheduledBackupCore.php(289): BackupServerWideSettings->__construct()
#4 /opt/psa/admin/plib/cObject.php(34): ScheduledBackup->resetAttr_()
#5 /opt/psa/admin/plib/cObject.php(29): cObject->initAttrs()
#6 /opt/psa/admin/plib/backup/ScheduledBackupCore.php(15): cObject->__construct()
#7 /opt/psa/admin/plib/backup/ScheduledBackupCore.php(260): ScheduledBackup->__construct(0)
#8 /opt/psa/admin/plib/backup/ScheduledBackupCore.php(244): ScheduledBackup::getScheduledBackupObject(40, 'domain', true)
#9 /opt/psa/admin/plib/BsDomain.php(547): ScheduledBackup::getDomainScheduledBackupObject(40)
#10 /opt/psa/admin/plib/BsDomain.php(520): BsDomain->_removeBackupUnix()
#11 /opt/psa/admin/plib/BsDomain.php(387): BsDomain->_removeBackup()
#12 /opt/psa/admin/plib/PhDomain.php(46): BsDomain->_delete()
#13 /opt/psa/admin/plib/BsDomain.php(362): PhDomain->delete()
#14 /opt/psa/admin/plib/Webspace.php(896): BsDomain->delete()
#15 /opt/psa/admin/application/admin/controllers/SubscriptionController.php(899): Webspace->delete()
#16 [internal function]: Admin_SubscriptionController->_deleteSubscription(Object(Webspace))
#17 /opt/psa/admin/plib/AdminPanel/Controller/Action/Abstract.php(95): call_user_func(Array, Object(Webspace))
#18 /opt/psa/admin/application/admin/controllers/SubscriptionController.php(862): AdminPanel_Controller_Action_Abstract->_objectsGroupAction(Object(CommonPanel_Broker_Webspace), Array, Array, '/subscription/l...')
#19 /opt/psa/admin/externals/Zend/Controller/Action.php(516): Admin_SubscriptionController->deleteAction()
#20 /opt/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('deleteAction')
#21 /opt/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#22 /opt/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#23 /opt/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#24 {main}

[2016-10-06 08:24:22] ERR [delete_errors] Error occured while removing BsDomain: Failed to parse response. Reason: Failed to read data from stream Process output:
[2016-10-06 08:24:22] ERR [panel] Unable to remove domain: Failed to parse response. Reason: Failed to read data from stream Process output:
[2016-10-06 08:24:22] ERR [panel] Certains abonnements sélectionnés n'ont pas été retirés.<br>Unable to remove domain: Failed to parse response. Reason: Failed to read data from stream Process output:

I've tried to reinstall migration manager as explained in https://kb.plesk.com/en/124713 but still cannot remove domain. Please advise.

 

[IgorG]

Try to run

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

and check result.

 

[LoïcM]

Hi Igor thank you for your answer, could you confirm that this command will not upgrade the php version please ?

 

[IgorG]

Hi Igor thank you for your answer, could you confirm that this command will not upgrade the php version please ?

Yes, it will install all latest microupdates and all Plesk packages will be updated, including Plesk php packages.

 

[LoïcM]

Igor, after running the command I still cannont delete subscription nor backup the server
response is

Internal error: Failed to parse response. Reason: Failed to read data from stream Process output:
Message Failed to parse response. Reason: Failed to read data from stream Process output:
File PMMConnector.php
Line 708
Type PleskPMMResponseException

 

[IgorG]

Try to fix it with

# /usr/local/psa/admin/bin/autoinstaller --install-component pmm-old --select-release-latest

 

[LoïcM]

Nooooo, after running this I'm not able to use plesk :
after loging in I'm redirected to https://xxxx.com:8443/admin/backup/local-repository and the following error is shown :

ERROR: Zend_Controller_Exception: Specified column "plesk_max_version" is not in the row#0 /opt/psa/admin/plib/Db/Table/Row.php(96): Zend_Db_Table_Row_Abstract->__get('plesk_max_versi...')
#1 /opt/psa/admin/plib/Db/Table/Row/Module.php(35): Db_Table_Row->__get('plesk_max_versi...')
#2 /opt/psa/admin/plib/Db/Table/Row/Module.php(25): Db_Table_Row_Module->checkActive()
#3 /opt/psa/admin/plib/Db/Table/Broker/Modules.php(38): Db_Table_Row_Module->isActive()
#4 /opt/psa/admin/plib/CommonPanel/Controller/Helper/Module.php(179): Db_Table_Broker_Modules->fetchActive()
#5 /opt/psa/admin/plib/CommonPanel/Controller/Helper/Module.php(211): CommonPanel_Controller_Helper_Module::{closure}()
#6 /opt/psa/admin/plib/CommonPanel/Controller/Helper/Module.php(184): CommonPanel_Controller_Helper_Module::_contextSafe(Object(Closure))
#7 /opt/psa/admin/plib/CommonPanel/Controller/Helper/Module.php(203): CommonPanel_Controller_Helper_Module::_eachModule(Object(Closure))
#8 /opt/psa/admin/plib/CommonPanel/Controller/Helper/Module.php(51): CommonPanel_Controller_Helper_Module::_eachModuleContent(Object(Closure), 'ContentInclude')
#9 /opt/psa/admin/plib/CommonPanel/Controller/Action/Abstract.php(60): CommonPanel_Controller_Helper_Module::initRendering()
#10 /opt/psa/admin/plib/AdminPanel/Controller/Action/Abstract.php(32): CommonPanel_Controller_Action_Abstract->init()
#11 /opt/psa/admin/plib/AdminPanel/Controller/Action/Admin.php(43): AdminPanel_Controller_Action_Abstract->init()
#12 /opt/psa/admin/application/admin/controllers/ErrorController.php(18): AdminPanel_Controller_Action_Admin->init()
#13 /opt/psa/admin/externals/Zend/Controller/Action.php(133): Admin_ErrorController->init()
#14 /opt/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(268): Zend_Controller_Action->__construct(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http), Array)
#15 /opt/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#16 /opt/psa/admin/plib/Application/Web.php(42): Zend_Controller_Front->dispatch(NULL)
#17 /opt/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#18 {main}

 

[IgorG]

Try to fix all with

# plesk repair installation

and contact Support Team if not help.

 

[LoïcM]

The repair command is not available

Usage: plesk [command]

Commands:
help - Show help and exit
version - Show product version information
db - Database related commands. Open MySQL console by default.
bin - Run the specified Plesk command-line utility (e.g., domain, client)
sbin - Run the specified Plesk internal utility
php - Run a PHP script using the proper PHP interpreter
conf - Open the specified Plesk configuration file in the editor
log - Display the specified Plesk log file
installer - Parallels Installer shortcuts and command completion.

How can I contact support team as I own plesk license through a reseller ( ovh.com ) ?

 

[IgorG]

Do you have Plesk 12.0.9? repair is a feature of 12.5 version.

How can I contact support team as I own plesk license through a reseller ( ovh.com ) ?

#15

 

[LoïcM]

Yes it is 12.0.18

Product version: 12.0.18
Build date: 2015/10/14 14:00
Build target: Ubuntu 12.04
Revision: 344620
Architecture: 64-bit
Wrapper version: 1.1

 

[IgorG]

Yes it is 12.0.18

Product version: 12.0.18
Build date: 2015/10/14 14:00
Build target: Ubuntu 12.04
Revision: 344620
Architecture: 64-bit
Wrapper version: 1.1

I see. Plesk repair command works only on Plesk 12.5 and Plesk Onyx.

 

[LoïcM]

I've completly reinstall plesk by unseslecting the reselecting plesk component from the plesk installer command, so now I can login to plesk panel (12.5.30) but still facing the issue when trying to backup

Internal error: Failed to parse response. Reason: Failed to read data from stream Process output:

Message    Failed to parse response. Reason: Failed to read data from stream Process output:
File    PMMConnector.php
Line    831
Type    PleskPMMResponseException

any clues ?

 

[IgorG]

If you have 12.5 version now, what about

# plesk repair installation

?

 

[LoïcM]

If you have 12.5 version now, what about

# plesk repair installation

?

No success
Here are the log (I've hidden domain name for security reason)

 

[IgorG]

I see in logs error message:

ImportError: No module named libxml2

Have you installed libxml2 and libxml2-python packages? Check it with

# rpm -qa | grep libxml2

and install with yum if necessary:

# yum install libxml2 libxml2-python

Run repair installation after that again.

 

[LoïcM]

Hi Igor, I've tried several things but I cannot manage to install this module, could you please look at the error bellow and see if you have a solution ? Thanks by advance :

~yum install libxml2 libxml2-python
There was a problem importing one of the Python modules
required to run yum. The error leading to this problem was:

   No module named yum

Please install a package which provides this module, or
verify that the module is installed correctly.

It's possible that the above module doesn't match the
current version of Python, which is:
2.6.9 (default, Oct 22 2014, 19:47:46)
[GCC 4.6.3]

If you cannot solve this problem yourself, please go to
the yum faq at:
  http://wiki.linux.duke.edu/YumFaq

 

[IgorG]

Ohh, sorry, you have Ubuntu, not CentOS. In this case use apt-get instead of yum. Like:

sudo apt-get install libxml2 libxml2-dev

 

[LoïcM]

Yes allready tried that, the modules are installed but the error is not gone...

 

[IgorG]

What about contacting Support Team?