Can't upload templates

[mattp]

When I upload templates, it fully uploads the file, and then redirects to this page -
http://sitebuilder.your_domain.com/admin/cc_action.php?_c_u_i_d_=xxxxxx&page=1

The xxxxxx in the URL is a different number each time, and the page is completely blank (when I view source on the page there is nothing). When I go back to the templates list, the new one is not there.

I have had a look at /usr/local/apache/logs/error_log and the only thing in there is this (repeated for every time a SiteBuilder page is loaded) is this -

gpg: key 2E5E56D6: secret key imported
gpg: Total number processed: 1
gpg:       secret keys read: 1
gpg:   secret keys imported: 1
gpg: key 2E5E56D6: public key "Sitebuilder (Sitebuilder) <sb_team@sw-soft.com>" imported
gpg: Total number processed: 1
gpg:               imported: 1
gpg: key 02DA72B0: public key "SWsoft Key Administrator <intdev@sw-soft.com>" imported
gpg: Total number processed: 1
gpg:               imported: 1

Has anybody else experienced this?

 

[mattp]

SW-Soft Support told me that I had 2 problems -

1. ZIP extension for PHP was not installed
2. upload_max_filesize setting in php.ini needs to be increased to 4MB