Resolved centos 7, only gmail receives plesk mail

[costasias81]

i have this problem;

I can't send e-mail messages for users who have e-mail accounts other than Gmail, libero.it etc. if a user has libero.it, hotmail.it, virgilio.it, the emails are interrupted on "Messages in queue: 1 deferred".



how can i solve? it seems that if a mailbox has .it, it cannot send and stop in queue. the emails they receive are only those from gmail, the others with it remain deferred, why?

Help

 

[Bitpalast]

Please look into /var/log/maillog (CentOS, Redhat) or /var/log/mail.log (Debian, Ubuntu) for messages relating to that email. They will give more details why it is not being sent out.

 

[costasias81]

here's what I find

Nov 14 06:18:04 facechat postfix/smtpd[48907]: connect from unknown[45.142.120.79]
Nov 14 06:18:06 facechat postfix/smtpd[49065]: disconnect from unknown[45.142.120.55] ehlo=1 auth=0/1 rset=1 quit=1 commands=3/4
Nov 14 06:18:08 facechat postfix/smtpd[48907]: disconnect from unknown[45.142.120.79] ehlo=1 auth=0/1 rset=1 quit=1 commands=3/4
Nov 14 06:18:08 facechat postfix/smtpd[48962]: connect from unknown[45.142.120.133]
Nov 14 06:18:09 facechat postfix/smtpd[48907]: connect from unknown[45.142.120.15]
Nov 14 06:18:09 facechat postfix/smtpd[48907]: disconnect from unknown[45.142.120.15] ehlo=1 auth=0/1 rset=1 quit=1 commands=3/4
Nov 14 06:18:09 facechat postfix/smtpd[49044]: connect from unknown[45.142.120.38]
Nov 14 06:18:11 facechat journal: plesk sendmail[51474]: handlers_stderr: INFO:__main__:Setting 'X-PPP-Vhost' header to 'facechat.it'
Nov 14 06:18:11 facechat journal: plesk sendmail[51474]: handlers_stderr: PASS
Nov 14 06:18:11 facechat journal: plesk sendmail[51474]: PASS during call 'limit-out' handler
Nov 14 06:18:11 facechat check-quota[51483]: Starting the check-quota filter...
Nov 14 06:18:11 facechat journal: plesk sendmail[51474]: handlers_stderr: SKIP
Nov 14 06:18:11 facechat journal: plesk sendmail[51474]: SKIP during call 'check-quota' handler
Nov 14 06:18:11 facechat dk_sign[51486]: Starting the dk_sign filter...
Nov 14 06:18:11 facechat journal: plesk sendmail[51485]: handlers_stderr: PASS
Nov 14 06:18:11 facechat journal: plesk sendmail[51485]: PASS during call 'dd51-domainkeys' handler
Nov 14 06:18:11 facechat postfix/pickup[48885]: AA7EA7E8: uid=10000 from=<facechat@facechat.it>
Nov 14 06:18:11 facechat postfix/cleanup[51490]: AA7EA7E8: message-id=<20201114111811.AA7EA7E8@facechat.it>
Nov 14 06:18:11 facechat psa-pc-remote[28623]: SKIP during call 'limit-out' handler
Nov 14 06:18:11 facechat spf[51497]: Starting the spf filter...
Nov 14 06:18:11 facechat spf[51497]: SPF result: pass
Nov 14 06:18:11 facechat spf[51497]: SPF status: PASS
Nov 14 06:18:11 facechat psa-pc-remote[28623]: PASS during call 'spf' handler
Nov 14 06:18:11 facechat check-quota[51498]: Starting the check-quota filter...
Nov 14 06:18:11 facechat psa-pc-remote[28623]: SKIP during call 'check-quota' handler
Nov 14 06:18:12 facechat dk_sign[51500]: Starting the dk_sign filter...
Nov 14 06:18:12 facechat psa-pc-remote[28623]: PASS during call 'dd51-domainkeys' handler
Nov 14 06:18:12 facechat postfix/qmgr[48886]: AA7EA7E8: from=<facechat@facechat.it>, size=1652, nrcpt=1 (queue active)
Nov 14 06:18:12 facechat postfix/smtp[51272]: AA7EA7E8: to=<costa1481@libero.it>, relay=smtp-in.libero.it[213.209.1.129]:25, delay=0.38, delays=0.35/0/0.03/0, dsn=4.0.0, status=deferred (host smtp-in.libero.it[213.209.1.129] refused to talk to me: 550 smtp-28.iol.local smtp-28.iol.local IP blacklisted by CSI. For remediation please use CSI IP Reputation Remediation Portal [smtp-28.iol.local; LIB_102])
Nov 14 06:18:12 facechat postfix/smtpd[48962]: disconnect from unknown[45.142.120.133] ehlo=1 auth=0/1 rset=1 quit=1 commands=3/4
Nov 14 06:18:13 facechat postfix/smtpd[49044]: disconnect from unknown[45.142.120.38] ehlo=1 auth=0/1 rset=1 quit=1 commands=3/4
Nov 14 06:18:13 facechat postfix/smtpd[48907]: connect from unknown[45.142.120.93]
Nov 14 06:18:14 facechat postfix/smtpd[49044]: connect from unknown[45.142.120.54]
Nov 14 06:18:15 facechat postfix/smtpd[49044]: disconnect from unknown[45.142.120.54] ehlo=1 auth=0/1 rset=1 quit=1 commands=3/4
Nov 14 06:18:17 facechat postfix/smtpd[48907]: disconnect from unknown[45.142.120.93] ehlo=1 auth=0/1 rset=1 quit=1 commands=3/4

 

[Bitpalast]

Your server is blacklisted with some providers. For example

Nov 14 06:05:21 facechat postfix/smtp[45301]: 72012ADA: to=<costa1481@libero.it>, relay=smtp-in.libero.it[213.209.1.129]:25, delay=0.11, delays=0.07/0.01/0.03/0, dsn=4.0.0, status=deferred (host smtp-in.libero.it[213.209.1.129] refused to talk to me: 550 smtp-28.iol.local smtp-28.iol.local IP blacklisted by CSI. For remediation please use CSI IP Reputation Remediation Portal [smtp-28.iol.local; LIB_102])

asks you to unlist it if you want to send mails to @libero.it. But that is not the only place where it is blacklisted. See

MultiRBL.valli.org - Results of the query 213.209.1.129

DNSBL and FCrDNS test results of the query '213.209.1.129'.

multirbl.valli.org

for four more blacklists that block your IP, because the server has sent spam.

You need to stop your server (or your customers) from sending spam, than request delisting from the blacklists. Afterwards you will be able to mail to your recipients again. Do not ask for delisting prior to resolving the spam issue.

 

[costasias81]

thanks