Convert Customer to Reseller after migration has completed

[BradleyP]

Dear All,

How do you convert a 'Customer' to 'Reseller' after migration has completed?

I know you get the option at the end of the migration but I did not take the right one - I now have a customer who needs to be a Reseller and wonder if this can be done.

Thanks
Brad

 

[Laakness]

Check out the Plesk10-switching-administrator-guide.pdf

You can click your customer and there is a button across the top called Apply Transition Theme. You can then convert your customer to a reseller.

 

[BradleyP]

Hi,

Thanks for the post - much appreciated.

However, when I click on my customer this option does not exist anywhere on the page - that's why I am confused.

Brad

 

[HostaHost]

Same issue; that button is not showing on customer accounts that I want to transition to resellers.

 

[kevork]

Hello,
Same problem here.
Is there any workaround?
Thanks.

 

[kevork]

Hi ... still no solution?, some one has had some good luck with this?

Thanks,
Jorge.

 

[HostaHost]

I still haven't been able to figure out a way.

 

[kevork]

It's very sad,

I would downgrade panel version, from this last update I am having lot of problems with my clients that haven't before.

 

[tkalfaoglu]

LOL.. 10.x is so screwed up! I had 4 day downtime because of PLESK' migration. Can we sue them?

 

[HostaHost]

If you thought 10 was bad by itself, you should try using the billing system. I'll give you an example; php settings are overwritten any time a customer changes their plan, only way around that is to create a custom plan for every single customer. I'm ready to shoot myself.

 

[tkalfaoglu]

good bug with permissions

Here is a good one: Make someone a reseller.. (Yeah thats hard in itself - you create a new user and transfer all subscriptions to the new user.)

Give him all the privileges so he can go and have fun.

Now ask him to change the expiration date or the quota of one of the domains.. "Permission denied".

Not fun..
-t