Disk usage at 0 :(

[rihad]

Together with this zero used traffic problem, client's disk usage is also shown as 0. This was caused by the whole Plesk /var/ partition (Debian 3.1) getting lost, which we had to restore from incorrectly made backups that lost all file owner/perm settings... Any idea of how permission/owner problem in /var could cause the disk usage to be shown as 0, and traffic usage also at 0?

 

[dash]

only files which are owned by users with UID > 100 and apache user are taking into account during clients' disc usage calculation.
for example files owned by root will be skipped.

 

[rihad]

Thanks for your reply. Here's the filesystem layout of a typical client suffering from this 0 bytes syndrome that I tried to resurrect (by doing chmod/chown) where someclient is the uid allocated to them by Plesk:

drwxr-x--- 5 someclient psaserv 4096 2008-02-14 18:46 anon_ftp
drwxr-xr-x 2 root psaserv 4096 2008-02-14 18:46 bin
drwxr-x--- 3 someclient psaserv 4096 2008-01-07 18:59 cgi-bin
drwxr-x--- 2 root psaserv 4096 2008-05-23 18:29 conf
drwxr-xr-x 2 root psaserv 4096 2008-02-14 18:46 error_docs
drwxr-x--- 7 someclient psaserv 4096 2008-02-14 18:46 httpdocs
drwxr-x--- 7 someclient psaserv 4096 2008-02-14 18:46 httpsdocs
drwxr-x--- 2 root psaserv 4096 2008-02-14 18:46 pd
drwx------ 2 someclient root 4096 2008-02-14 18:46 private
dr-xr-x--- 7 root psaserv 4096 2008-02-14 18:46 statistics
drwxr-xr-x 2 root psaserv 4096 2008-02-14 18:46 subdomains
drwxr-xr-x 2 root psaserv 4096 2008-02-14 18:46 web_users

Why wouldn't it want to count those bytes?