DNS Auto Switch off Now Can't switch back to Bind or MSDNS

[NaveedH]

Our server running 9.5.3 it was working fine suddenly dns went down after a reboot and right after that DNS showing switch off mode , we tried to switch components to bind or MSDNS but it give following errors all Plesk such errors resolutions went failed, please help

Ticket Entry: Error: Set default component failed: defpackagemng failed: Execute dnsmng.exe REMOVE * failed: The file exists. (Error code 80) at GetTempFileName in C:\Program Files\Parallels\Plesk\admin\db\
Execute dnsmng.exe UPDATE * failed: The file exists. (Error code 80) at GetTempFileName in C:\Program Files\Parallels\Plesk\admin\db\

 

[IgorG]

Try following:

1. Open cmd
2. Change directory to - %plesk_bin%
3. Execute command - defpackagemng.exe --fix --type=dnsserver

 

[NaveedH]

that i tried 100 times nothing

 

[IgorG]

Seems it is related to some zone file. The problem in search this zone. Try to investigate logs, etc. When you find it you can just delete it for fixing this problem.

 

[NaveedH]

how to find error and log i have ticket number with plesk from last 3 days and they not replied i am softlayer customer.

 

[IgorG]

http://kb.odin.com/en/5850

 

[NaveedH]

any other way to help becz i am only able to ask help from softlayer and they say plesk is not answering ticket was escalated etc...

 

[NaveedH]

now error is


Error: Set default component failed: defpackagemng failed: Execute dnsmng.exe REMOVE * failed: The file exists. (Error code 80) at GetTempFileName in C:\Program Files\Parallels\Plesk\admin\db\
Execute dnsmng.exe UPDATE * failed: Record is deleted.

 

[NaveedH]

plesk can't access from internet it ask password of remote and than in case of wrong or cancel it say


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