• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

DNS randomly deactivating for some domains

H

H9k

Regular Pleskian
From time to time, a customer would reach to us asking why his domain stopped working. We then noticed that DNS is no longer working for that domain. For some reason, Plesk disables that without notice. If we disable/re-enable the domain, it works again for some time. There is no evidence in the action log as to why the DNS for those domains stopped working.
We have over 200 domains on that machine and this problem happens randomly with just a few domains.
This is of course not good for customer satisfaction.
What is going on? How can we find out why DNS is being deactivated?
System is Plesk 10.4.4 on Debian 6.0.4
 
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