Dr Web prevents mails from arriving!

[pixeline]

hello,

since we updated plesk to 8, several mail accounts cannot receive emails at all. Email senders receive an error message saying


This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

me@mydomain.com

Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 12): 554 mail server permanently rejected message (#5.3.0)

----- Original message -----

so i've turned drWeb off. and it seems that emails do work now.

does anybody know what's going on ?

thank you

alexandre

 

[Michael@]

Hi,

i have exact the same problem, when i deinstall DrWeb everything works fine

Michael

 

[keks]

same problem here :-(

 

[tema]

Same again with us. Since upgrading to 8.0.0 one of the configured domains (we have 9) didnt like to receive mail and got the same error:

Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 12): 554 mail server permanently rejected message (#5.3.0)

I stopped the DrWeb antivirus service on the GUI panel and it all seemed to work again.

 

[ZopfWare]

Just a thought here.... try running #/usr/local/psa/admin/bin/mchk --with-spam

This should run through and fix all the mailboxes... there might be some inconsistencies and this could resolve them.

I would turn Dr. Web off then run the command, then turn Dr. Web back on and see if the problem domains/emails are able to receive their mail.


Like I said...just something to try.....

 

[fastcooler]

Same problem here.... I have to turn off Dr.Web... I tried to check permissions, but they are ok as SwSoft support told me in an e-mail... I'll wait other suggestions from support...I'll let you know...

Regards
Fast

 

[fastcooler]

I have a different issue with Dr.Web....

If I activate it I can't receive automatic e-mail generated by a domain hosted on Plesk 8.0.0.... when I was on Plesk 7.5.4 it worked fine...

If I deactive Dr.Web, I receive automated e-mails without any problem....

Any ideas, please?

I checked permissions and they are ok:

-r-s--x--x 1 drweb qmail 152436 Apr 3 16:52 /var/qmail/bin/qmail-queue

-r-s--x--x 1 drweb qmail 152436 Apr 2 00:30 /var/qmail/bin/qmail-queue.drweb

-r-s--x--x 1 qmailq qmail 15936 Mar 31 09:01 /var/qmail/bin/qmail-queue.origin

Support is asking me for money....

Fast

 

[eaymerich]

Not Working with many accounts activated

Hello,

I have the same problem. Having activated dr.web in 2 or 3 email accounts in a domain, it works correctly. But when I activate it in 40 accounts, any of them sends or receives email...

like the other replies... when I deactivate dr.web, the mail works perfectly

 

[ES-Ben]

I had problems with plesk 554 mail server permanently rejected message (#5.3.0) errors, after talking to support they would only recommend a restore as plesk updater had updated to an unsupported version.

I managed to fix the problem by reinstalling Dr.Web antivirus.

1. Login to your server then become root (su -).
2. Search for installed Dr.Web antivirus (rpm -qa | grep dr)
3. It should show something like:

drweb-4.32.2-rh7_psa
drweb-qmail-4.32-rhel4.build75050824.12

4. Remove both these packages using rpm -e filename (rpm -e drweb-4.32.2-rh7_psa & rpm -e drweb-qmail-4.32-rhel4.build75050824.12)
5. Login to your plesk control panel as the administrator.
6. Click on Updater, select your plesk version and it will show drweb as not installed. Simple tick the DrWeb box and select install.
7. Sit back and wait for the install to complete (5-10mins max).
8. Check /etc/drweb/drweb32.ini and make sure all the settings are correct.
9. Start DrWeb (service drwebd start) or you can start it from the control panel.
10. Check DrWeb is running (service drwebd status) you will get an output such as: drwebd (pid 20761 20760 20759 20758 20757 20756 20755 20754 20753 20752 20751 20750 20749 20748 20747 20746 19337) is running...

All done.

 

[hsnijder]

Hi all

Same here after update to Plesk 8.0 Email was rejected by server, Disabled DR WEB and now its working.

Is there a update coming....


Regards

Hans

 

[ES-Ben]

Try the above tutorial

 

[Jamai2]

ES-Ben, it complains about failed dependancies. I've got 4 results ...

 

[ES-Ben]

Post up your results and i'll try helping you out mate.

 

[Jamai2]

rpm -e drweb-daemon-4.33-rh5_psa & rpm -e drweb-updater-4.33-rh3_psa & rpm -e drweb-qmail-4.33-fc2.build80060331.13 & rpm -e drweb-base-4.33-rh5_psa

And got stuff like:
error: Failed dependencies:
drweb-updater >= 4.33 is needed by (installed) drweb-daemon-4.33-rh5_psa
drweb-updater >= 4.33 is needed by (installed) drweb-qmail-4.33-fc2.buil

But I managed to remove parts of it and then reinstall using the Plesk updater, afterwards it worked correctly, thanks!

 

[ES-Ben]

But I managed to remove parts of it and then reinstall using the Plesk updater, afterwards it worked correctly, thanks!

So its working now with the dependencies installed?

 

[Jamai2]

It seems like that, yes.. I'm not having any troubles now.

 

[omegauser]

Hi,

I have the same problem with Dr Web.....
Now, does anybody has problems with SpamAssassin???? the services just can not run!

Whe I tried to run it an error comes out....I tried to reinstall it using updater, with I does not seems to work....does the spam assassin has something to do with dr web??

Any ideas to fix this?

 

[omegauser]

Has Spam Assassin something to do with Dr Web????

Both, Spam assassin and Dr Web can not run in my live box!!!

Spam assassin does not start, an error pops out.

And when I activate Dr. Web, the emails do not work!!!!

 

[eugenevdm]

I've got the same problem. Dr Web is stopping e-mail from being delivered but when I "service drweb stop" mail starts flowing.

I want to try your tutorial, but I get four files returned:

drweb-updater-4.33-rh3_psa
drweb-qmail-4.33-fc4.build80060331.13
drweb-base-4.33-rh5_psa
drweb-daemon-4.33-rh5_psa

I'm using FC4 64-bit. Should I remove all four?

 

[Limedrink]

Originally posted by ES-Ben
I had problems with plesk 554 mail server permanently rejected message (#5.3.0) errors, after talking to support they would only recommend a restore as plesk updater had updated to an unsupported version.

I managed to fix the problem by reinstalling Dr.Web antivirus.

1. Login to your server then become root (su -).
2. Search for installed Dr.Web antivirus (rpm -qa | grep dr)
3. It should show something like:

drweb-4.32.2-rh7_psa
drweb-qmail-4.32-rhel4.build75050824.12

4. Remove both these packages using rpm -e filename (rpm -e drweb-4.32.2-rh7_psa & rpm -e drweb-qmail-4.32-rhel4.build75050824.12)
5. Login to your plesk control panel as the administrator.
6. Click on Updater, select your plesk version and it will show drweb as not installed. Simple tick the DrWeb box and select install.
7. Sit back and wait for the install to complete (5-10mins max).
8. Check /etc/drweb/drweb32.ini and make sure all the settings are correct.
9. Start DrWeb (service drwebd start) or you can start it from the control panel.
10. Check DrWeb is running (service drwebd status) you will get an output such as: drwebd (pid 20761 20760 20759 20758 20757 20756 20755 20754 20753 20752 20751 20750 20749 20748 20747 20746 19337) is running...

All done.

Thanks Ben!

This worked for me, and I am still running 7.5.4.

I had the same problem even though I did all of the 7.5.4 upgrades, but none of the Plesk 8 ones.